Associate Director/Director, Client Services

We are Future

Connectors. Creators. Experience Makers

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more… https://youtu.be/xxfSvjPuZdc

What you’ll be doing… 

As the Associate Director, Client Services, you will be a key player / coach for the team, both in management of designated team members, as well as in the execution of large custom and integrated programs. As a player, you will oversee campaign management of key accounts. 

From developing and maintaining timelines throughout the campaign and working cross-functionally with internal teams on production of custom offerings, to ensuring timely launches, optimum performance and full delivery, you will be instrumental in ensuring that we provide our clients with white-glove service. A strong knowledge of project / client management will be imperative, as well as maintaining an understanding of client needs while also having a pulse on what internal teams need in order to accomplish their respective deliverables. As a coach, you will manage 2-3 Account Managers and provide oversight on day-to-day operations. Experience in management is preferred, but not required.

Experience that will put you ahead of the curve…

• Manage 2-3 Account Management teammates (Account Managers and Senior Account Managers), providing oversight and support of day-to-day responsibilities
• Play an active role in the training and onboarding of new teammates on the Client Services team.
• Establish goals for each direct report and maintain consistent communication towards career growth and performance management.
• Lead execution of larger, custom programs ranging from, but not limited to, custom branded content, custom videos, social activations, and high-impact ad units across all Future digital properties, including brands such as WhoWhatWear, PC Gamer, Marie Claire, TechRadar, and GuitarWorld.

• Facilitate obtaining all assets from clients for Campaign, including mapping any necessary tracking assets, and QA'ing through partnership with AdOps.

• Communicate and partner with internal teams (i.e. Sales, Marketing, Editorial, Design, Branded Content, Social, Legal) and third-party vendors to create custom content and ad products
• Lead both client and internal communication for all assigned programs
• Create and maintain internal and external timelines throughout the campaign life cycle
• Coordinate delivery of custom content elements in conjunction with display ad campaigns
• Ensure that campaigns launch on time, deliver exactly what was sold, and exceed all given benchmarks by optimizing when necessary
• Summarize, analyze and share results with clients throughout campaigns
• Oversee production budget in post-sale to stay within profitable margins
• Maintain expert understanding of our ad products and capabilities (i.e. audience extension, research, social strategy, new products, etc). 
• Ensure all campaign detail aligns between the media plan, agency IO and our Order Management System, and maintain this alignment throughout the campaign lifecycle
• Monitor and optimize campaign metrics for delivery and KPIs; provide detailed reporting and recommendations to all internal and external teams
• Collaborate with Finance and Ad Operations  as needed to close monthly billing
• Work with internal teams to produce weekly/final reporting as well as Wrap Reports
• Possess intimate knowledge of client(s) business/brand, competitive environment, industry trends, and their overall marketing plans/goals
• Understand marketplace dynamics and become industry expert 

What do I need to succeed?

• Bachelor’s Degree
• 4-6+ years experience in project management/account management 
• Proficiency in CRM and project management tools such as Salesforce, Asana 
• Experience in post-sale digital campaign execution
• Experience working with native content creation 
• Must be extremely detail oriented with exceptional organizational skills
• Excellent client service communication skills via email, presentation, etc. 
• Agency experience a plus

What’s in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business p