Service Technician--Midwest

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

 

 Location: Remote - Illinois - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID: 25437 

 

 

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a Global Service Team located in Scheifling, Austria.  The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships. 

 

 

ESSENTIAL FUNCTIONS

• Perform comprehensive service tasks on our groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
• Educate customers on the most efficient usage of the equipment by giving clear operational guidance
• Diagnose customer problems and identify immediate fixes in case of machine shutdowns
• Partner with clients to propose longer term improvements and liaise it with the Engineering team based in Austria  
• Install aftermarket parts/products sold as upgrades or retrofits to existing clients
• Identify spare parts demand and leverage it through the back-office team
• Provide service reports with value propositions and recommendations for customers
• Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Zeman as a premium equipment and automation solution provider
• Willingness to travel domestically and internationally 75% of the year
• Perform general duties as assigned and assist in other areas as workload requires

 

 

REQUIRED SKILLS

• High School Diploma/GED or equivalent experience
• 3+ years’ experience in installation/servicing of high value industrial machinery
• Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
• Ability to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal, and diagnostic skills
• Ability to work independently without much supervision
• Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
• Good communication skills and strong service mindset when dealing with customers
• Fluent English--both written and verbal
• Current and valid US driver's license with a clean driving record and reliable transportation

 

 

PREFERRED SKILLS

• Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent
• Fluent in Spanish, French, or any other language

 

 

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes.  The noise level in the work environment is usually moderate.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand/walk on cement floors; use hands to finger, handle, or grasp; and reach with hands and arms. The position requires occasional lifting, pushing and pulling objects that weigh up to 60 poun