Job Description Summary

The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

- Under minimal supervision, serve as GE Healthcare lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train less experienced Field Engineers.
- Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
- Effectively communicate and partner with teammates and colleagues.
- Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Understand and communicate business goals and objectives to the broader GE team servicing assigned customers.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Identify business opportunities for the organization.
- Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed.
- May include application training of clinical or scientific staff on designated equipment.

- Experience with PCS equipment

Qualifications:

1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment ; OR equivalent military education and 2+ years of experience servicing diagnostic imaging equipment; OR High School Diploma/GED and 6+ years of experience servicing electrical equipment.
2. Experience interfacing with both internal team members and external customers as part of a solution based service process.
3. Experience diagnosing and repairing diagnostic imaging equipment
4. Experience troubleshooting and responding to customer concerns.
5. Experience with Web applications as well as Microsoft suite of products.
 

Special Physical Requirements:

1. Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to