Project Manager

Project Manager

Location: Remote in USA
Department: Service Delivery
Reports to: Manager, Service Delivery

Why Join Omnicell?

Do you want to make a meaningful difference in the quality and safety of healthcare? At Omnicell, we are empowering health systems and pharmacies to radically transform the way they manage medications so they can advance toward the vision of the Autonomous Pharmacy. By combining advanced automation, predictive intelligence, and expert services, we are helping create a safer future for patients—one where medication errors are a thing of the past.

As a Project Manager, you will play a critical role in delivering Omnicell solutions that directly impact clinicians, pharmacy teams, and patients every day. You’ll join a culture that encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment where diverse perspectives are valued and heard. If you’re excited by complex problems, cross-functional collaboration, and the opportunity to shape the future of healthcare technology, we’d love to have you on the team.

What You’ll Do

Purpose: Lead end-to-end implementation of Omnicell solutions, ensuring projects are delivered on time, within budget, within scope, and with a high degree of customer satisfaction.

As a Project Manager, you will:

• Serve as the primary business contact for customers throughout the implementation lifecycle, building strong, trusted relationships and ensuring expectations are clearly understood and met.
• Own the project plan and execution, managing timeline, scope, resources, deliverables, and revenue forecasting in alignment with contractual commitments and defined workplans.
• Maintain and administer detailed workplans within PSA tools, ensuring tasks, dependencies, and milestones are accurately captured, updated, and communicated to stakeholders.
• Provide clear, consistent project communications, including project status reports, customer updates, internal briefings, and executive summaries, tailored to the needs of different audiences.
• Proactively identify, manage, and mitigate project risks and issues, facilitating timely problem-solving discussions and, when needed, leading challenging conversations with customers and internal leadership.
• Report on key financial and performance metrics, ensuring transparency into project health, forecast accuracy, and delivery outcomes.
• Conduct customer risk reviews for internal leadership, providing insight into account health, project escalations, and recommended action plans.
• Develop and maintain a strong working knowledge of Omnicell’s products and solutions, leveraging this understanding to anticipate customer needs and guide effective implementation decisions.
• Lead and align cross-functional project teams (e.g., engineering, services, support, sales, customer success) to deliver projects on time, on budget, and in line with customer success criteria.
• Define, socialize, and monitor project success criteria, ensuring all stakeholders understand goals, measures of success, and how progress will be evaluated.

Who You Are

You are an organized, relationship-focused project manager who thrives in complex, fast-paced environments. You’re comfortable working with healthcare and technology stakeholders and can balance structure with adaptability as customer needs evolve.

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 2 years of project management and/or healthcare information technology consulting experience, with proven accountability for project delivery.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• At least 1 year of experience in healthcare information technology, professional services, or another customer-facing role.
• Experience working with PSA or project portfolio management tools for workplan administration, resource planning, and financial tracking.
• Background working across cross-functional teams (e.g., implementation, clinical, IT, operations) in a matrixed organization.
• Demonstrated experience managing the full lifecycle of project implementations, from initiation and planning through execution, go-live, and closure.
• Proven ab