Customer Support Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

JOB TITLE: Customer Service Representative DEPARTMENT: Office Administration REPORTS TO: Office Manager/ Office Supervisor
SUMMARY: The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provide professional customer service to co-workers and customers. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees.
BENEFITS:

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts:

DUTIES AND RESPONSIBILITIES:

• Answer incoming calls promptly from our customers or employees
• Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
• Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
• Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
• Input customers information accurately and fully into the Customer Service Database
• Filing paperwork- if needed
• Conduct credit checks as needed
• Input payroll information into excel- as needed or advised by management
• Attend department and company meetings as required
• Willing to learn and/or train with or from others
• Performs other related duties as assigned by management.

RequirementsQUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required: None Required 
• Computer skills required: Microsoft Office Suite; Outlook, HRIS (Human Resource integrated system), CSD (customer service database), GPS Program, Outreach Communication systems
• Other skills or Qualities required: 
• Multitasking Capabilities
• Planning and organizing 
• Attention to detail
• Able to work in as a team with and outside department
• Possesses or practices the following core values: Ethical Practices, team player, professional, knowledgeable or willingness to learn, and dedicated. 

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Teamwork - Balances team and individual responsibilities; Exhibits