Sr Account Representative, Large Enterprise Commercial

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy and identifying opportunities for portfolio growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals. 

Job Description:

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your day-to-day:

• Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal.

• Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets.

• Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes.

• Monitor account health, proactively addressing risks to ensure merchant success and satisfaction.

• Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions.

• Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience.

• Build and maintain executive-level relationships to foster long-term strategic partnerships.

• Lead cross-functional collaboration to deliver on account objectives and operational excellence.

• Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce).

• Leverage competitive insights to refine strategies and support PayPal’s broader business growth.

What you need to bring

• Fluency in both German and English (written and spoken).

• Proven experience in account management, client success, or sales within payments, technology, or financial services.

• Strong understanding of the payments ecosystem, e-commerce, and fintech products.

• Demonstrated success in growing and retaining ent