Customer Service Coordinator, HPC

About Umicore                

 

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

 

 

About Electro-Optic Materials

 

Power in space. Vision at night. Coatings thinner than human hair. Umicore is a world leader in material solutions for the space, optics and electronics sectors – enabling every day cutting-edge technologies. We guarantee our customers secure access to supply, plus recycling technologies that give materials a new lease of life. To produce materials with even higher performance, and provide recycling to new markets, we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

 

 

What you will be doing

 

Primary point of contact between the business unit and our customers working through sales managers or production manages. Either through direct action, or by interacting with the various departments within the organization, the Customer Service Coordinator fulfils customers’ requirements. As such, the Customer Service Coordinator has a hand in every step of the ordering

process from quotation to order fulfilment, including technical queries, claims, returns, invoicing, and payments.

• Provide, quotes, invoice and/or credit notes, follow-up on accounts receivable and complete RMS’s and initial 8Ds for customers
• Order entry (consists of creating product sheets, scheduling shipments, enter orders into the computer system, distributing orders throughout production facility and mailing confirmations to customers)
• Update various excel sheets to improve communication between sales, production, customers, and tracking of orders
• Coordinate and assist shipping with open order schedules to prioritize shipments and ensure shipping paperwork is accurate
• Support other members of sales team when necessary
• Coordinate with accounting during monthly closing activities of invoices, credits, orders, foreign exchange orders, shipment invoices and assist as needed
• Conduct shipping/receiving transactions via SAP as required.
• Responsible to follow all applicable safety and environmental regulations: must be able to work safely within office and production environments following all process work instructions
• Pick and prepare outgoing shipments for HPC as needed and follow all process work instructions
• Support the shipping/receiving team acting as back-up when needed.
• Responsible for organizing all EHS inspections and audits to ensure satisfactory conditions of the site.

 

 

Who we are looking for

 

 

 

Personal Skills

 

• Planning/Organizing- Prioritizes and plans work activities and uses time efficiently while developing realistic action plans
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
• Interpersonal Skills - Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
• Judgement- Exhibits sound and accurate judgement
• Business Acumen - Understands business implications of decisions.
• Adaptability- Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events
• Ethics - Works with integrity and ethically; upholds organizational values.

 

 

Education and/or Experience

 

 

• Associate’s degree or equivalent from two-year college or technical school or minimum two years’ experience in customer service; or equivalent combination of education and experience. Experience in an international company preferred.

 

• Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructi