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ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Why this role matters

The Salvation Army Doorways program provides person-centred care to community members who are in a financial crisis or suffering other forms of hardship or distress. Our practitioners are mindful of trauma informed practices, working within a strength-based context with holistic principles to build individual capacity, resilience, and well-being. 

About the role

We are seeking a values-driven and proactive Doorways Case Worker to support community members to meet their goals through community partnerships, collaboration, using case management as a tool. 

Reporting to the Doorways Regional Manager, this is a Permanent, Part-Time (22.8 hours per week) position based in Wagga Wagga, NSW. Salary and conditions are in accordance with the SCHADS Award Level 4.

You will successfully

• Assess community members’ specific needs, strengths and identify interrelated issues and needs.

• Develop high quality case plans with community members to identify achievable goals using a strength-based approach.

• Support community members to build and increase capacity and develop independent living skills towards self determination.

• Complete assessments and referrals for additional financial support e.g., applications for No Interest Loans (NILS), Energy Assistance, following State based practice guides and processes.

• Develop and maintain referral pathways for other support and services.

• Provide advocacy to support community members to access services and be connected in their community and be linked to other communities as appropriate.

You will have

• A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.

• A current NSW Employee Working with Children Check.

• A least one-year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.

• An understanding of case work practice and structural poverty in Australia (desirable).

• Proficiency in another language (desirable).

• The demonstrated ability to deal with unpredictable situations and behaviour.

• Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.

• Experience in establishing and developing collaborative networks and partnerships with internal partners and external organisations.

• An understanding of relevant legislation, policies, procedures and standards impacting the delivery of services to people in poverty.

• High levels of literacy, numeracy and verbal communication skills, including good empathetic listening skills, excellent verbal communication skills, and the ability to write accurate succinct reports.

• Demonstrated skills in managing time, setting priorities, planning and organising task, working independently when required as well as collaboratively as part of a team.

What we offer 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 

• Flexible working conditions 

• Health, fitness and financial discounts / benefits 

• Paid parental leave - 12 weeks 

• Up to 8 weeks leave per year through our purchase leave scheme  

• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 

• Purpose driven career which has positive social and sustainable outcomes  

• Employee Assistance Program - Independent confidential counselling service; 

• Opportunity for career development; 

• An inclusive culture of dedicated, passionate and professional team members 

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