Customer Support Agent- IT

<h3><strong>Customer Support Agent — Italian Market 🇮🇹</strong></h3> <p><strong>Location:</strong> On-site in our vibrant <a href="https://www.linkedin.com/feed/update/urn:li:activity:7376261347426099200/" target="_blank"><strong>Barcelona HQ</strong></a></p> <p>&nbsp;</p> <p>At <strong>SumUp</strong>, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.</p> <p>As part of our international <strong>Customer Support Team</strong>, you’ll be the voice of SumUp for our <strong>Italian-speaking merchants</strong>, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.</p> <p>This is more than a support role — it’s an opportunity to <strong>make a real impact</strong>, develop your skills in <strong>fintech and customer experience</strong>, and grow within one of Europe’s most dynamic tech companies.</p> <p>&nbsp;</p> <h3><strong>💡 What you’ll do</strong></h3> <ul> <li>Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset.<br><br></li> <li>Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.<br><br></li> <li>Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).<br><br></li> <li>Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.<br><br></li> <li>Continuously learn about our products and services to provide accurate, up-to-date support.<br><br></li> </ul> <h3><strong>🌟 You’ll thrive in this role if you are...</strong></h3> <ul> <li><strong>Fluent in Italian and English (C1 or above)</strong> — communication is your superpower.<br><br></li> <li>Passionate about <strong>helping people</strong> and solving problems.<br><br></li> <li>Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.<br><br></li> <li>Comfortable working in a <strong>fast-paced, international environment</strong> where every day brings something new.<br><br></li> <li>Excited to join an <strong>office-first</strong> culture in Barcelona, where collaboration and growth go hand in hand.<br><br></li>