Engineering Manager - AI Team

About Sprig

Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.

Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.

Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.

If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.

About the Role

As part of Sprig’s AI team you will build the features that allow product researchers and PMs to understand their users at scale. This includes AI analysis of always-on session replays, an incredibly rich source of user behavior data. We are the first in the industry to organize and distill the most important information from this data source that is otherwise impossible to make sense of at scale. This role will be responsible for designing, building, and maintaining the critical backend systems powering features such as this.

This role is based in San Francisco with three days working in office.

Your Impact

• Set a clear and compelling technical direction for the AI team. Work closely with Product and Design partners to drive technical decisions that shape the roadmap and influence the broader engineering organization.

• Hire, develop, and retain top-tier engineering talent. Foster a collaborative, inclusive team environment where engineers thrive and grow in their careers.

• Contribute 60 - 70% of your time to coding with the team. Ensure timely and high-quality delivery of AI features across our product lines. Maintain a strong sense of urgency while upholding our high standards for reliability, security, and performance, particularly for enterprise customers with demanding product and compliance requirements.

• Champion a culture of ownership and accountability to meet the expectations of Sprig’s largest customers. Build systems with reliability, observability, and maintainability in mind to support our AI product used by millions of users.

• Foster a culture of continuous improvement and knowledge sharing across the team and company.

• Partner effectively with teams across Product, Design, Customer Success, and Sales to deliver a delightful developer and user experience.

Your Strengths

• Proven experience (10+ years) in software engineering with a strong background in TypeScript, React, and Node.js, leaning more towards backend development.

• At least 1+ year in an engineering management role, with a track record of building and leading high-performing teams.

• Development experience using LLM and AI tech stacks.

• A hands-on leader who still contributes to the codebase and drives architectural decisions within the team.

• Deep appreciation for the unique demands of enterprise customers. You hold a high bar for product quality, security, and service-level expectations. Know how to balance urgency with long-term technical trade-offs.

• Clear and concise communicator. Able to effectively navigate technical and non-technical discussions and drive alignment across functions.

• A deep care for the end-user experience and a passion for building tools that developers love to use.

Benefits & Perks

• Competitive Salary

• Competitive Employee Equity

• 401K Program

• Medical, Dental, and Vision Benefits

• FSA/HSA Benefit

• $175/month Commuter Benefit

• Additional Wellbeing Benefits

• Flexible Paid Time Off

• Paid Parental Leave

• Professional Development Stipend

• Hybrid Office Policy

• Lunch and dinner daily

• Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.