FMI MO Lead Hospitality Assistant

Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. Our Branson Retreat Center has helped transform thousands of marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal.


The Lead Hospitality Assistant position exists to oversee the hospitality staff during a specified shift, serve as the point of contact for all guest food related needs in the absence of the Hospitality Manager, and assist the Hospitality Manager in training new staff and upholding standards with existing staff.

Essential Duties/Responsibilities:
• Is responsible for the operations of the assigned shift in the Hospitality area, ensuring that FMI provides each guest with an experience that is characterized by highly attentive service, excellent food and beverages, and cleanliness
• Assists the Hospitality Manager in developing and training staff on procedures for cooking, food service, food handling, and safety that are compliant with standards set by the County Health Department. Ensures that all Hospitality Assistants are trained in ServeSafe and other required training programs as necessary
• Actively participates in food preparation and service, demonstrating culinary and guest service expertise and leadership
• Assists Hospitality Manager with inventory management and controlling food costs
• Collaborates with Hospitality Manager in the creation of menu items and recipes, considering dietary restrictions, trends, and guest preferences
• Responds promptly to guest feedback and dietary requests, including allergies, ensuring meals are prepared safely and to satisfaction
• Is responsible for following food safety guidelines set by the County Health Department
• Receives and inventories deliveries from all vendors
• Is knowledgeable each week of the special dietary needs of guests that range from preference to life-threatening food allergies and informs the Hospitality team on shift of these special needs to ensure the wellbeing and experience of guests
• Ensures Hospitality work and guest areas are clean, well maintained, and free of safety hazards
• Maintains the cleanliness of the interior and exterior areas of the Hospitality Center, including the daily and weekly cleaning of floors, windows, and bathrooms
• Is attentive to the condition of the physical property and systems and quickly reports all maintenance concerns to General Manager
• Is fully trained in the established housekeeping standards for all guest spaces, assists with housekeeping as requested, and leads in word and example, all staff members in the importance of maintaining these high standards
• Is sensitive to know when areas are off limits for cleaning due to noise
• Does laundry, as needed
• Attends and maintains Chemical Training
Other Duties/Responsibilities:
• Performs other duties as assigned
Working Environment/Physical Requirements:
• Must be able to pass a Post Offer Prehire Physical exam
• Must be able to work 40+ hours per week as needed
• Must be available to work evenings, weekends and holidays as needed
• In the event of staff shortages or emergencies, must be able to assist in Housekeeping
• Must be able to lift up to 40lbs
• Must be able to push/pull up to 25lbs
• Must be able to bend and reach above head
• Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity
• Some exposure to gases, odors, fumes, and sharp utensils
• Occasional holiday and weekend work is required
JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values
Personal Characteristics:
• Must be detail oriented, dependable, self-motivated
• Must have an even temperament th