Manager, Patient Access (Admitting Operations & Patient Placement)

Hours: 40 hours per week; Monday through Friday 8:30-5 PM. Individual will be on-call as needed.

Location: Primarily onsite at Tufts Medical Center - Boston, MA. Occasional travel to Lowell General Hospital will be required.

Job Profile Summary 

​This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing.  In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc.    A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that supervises all levels of employees.  Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. 

Job Overview 

This position works collaboratively with all disciplines and departments including the Admitting Office, prioritizes and assists with the assignment of all inpatients, observations and surgical day patients to adult and pediatric inpatient beds. Works with attending physicians, House Officers, nurse managers and charge nurses, unit coordinators, Case Managers triage patient access and ensure appropriate patient placement based upon the patients’ clinical needs. Also assists with the establishment and maintenance of standards for appropriate bed and resource utilization and patient flow. 

Job Description 

Minimum Qualifications: 

1. Associates degree and four (4) years of registration, admissions or related functions experience in a healthcare setting OR high school diploma and five (5) years of registration, admissions or related functions experience in a healthcare setting.

2. Prior supervisory experience. 

Preferred Qualifications: 

1. Bachelor’s degree in Nursing. 

2. Registered Nurse (RN) license. 

3. Certified Healthcare Access Manager. 

4. Six (6) years of relevant experience including 5 years in medical, surgical, or critical care.   

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Interacts and collaborates with attending physicians, house officers, nursing and admitting staff to identify upcoming discharges, admissions, and transfers on an ongoing basis 24/7.  

2. Interacts and collaborates with physicians, nursing staff and admitting staff to tri