Customer Account Coordinator

Position Title:

Customer Account Coordinator

 

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

Mt. Carmel, PA

 

The Job You Will Perform:

• Order Management
  • Coordinating all corrugated purchases / orders
  • Maintains the Delivery Tracker to ensure deliveries are timely
  • Monitor inventory levels to determine when inventory needs to be ordered vs transferred                                                                                              
  • Develop a Cost Decision Matrix to determine where to purchase inventory based on variable contribution, freight, availability, etc.
  • Authority to move inventory between districts as needed
  • Take customer orders either directly from customers, shed supervisor or sales rep/managers
• Inventory Management
  • Inventory Reserves – aged and obsolete inventory
  • Coordinate with sales managers on manufacturing locations
  • Monthly meetings with all sales reps
  • Assist and be the back-up for Inventory Stock Ups in WITRON
  • Purchased Stock vs Invoiced Tons reconciliation and analysis            
  • Monthly Inventory Change analysis to determine composition                                                                                                                                                                                                                                                                                       Supervisory authority over contract shed operational personnel for setting line-ups
• Price List Management
  • Build pricelists
  • Maintain pricelists throughout the year for continually changing prices from Sales Reps
  • Review of approved price lists with Sales Manager
  • Field questions and help with quote requests from Sales and Customers
• Set up New Customers in WITRON and maintain existing customers
• Assist Centralized Invoicing to resolve billing errors/issues
• Review Variable Contribution and adjust “Outside Purchase” on Specs when Transfer Pricing changes
• Create Specs for new items and maintain existing items
  • Work with manufacturing plants and Shed Supervisor
  • Ensure accuracy of Specs in IFreeway
• Assistance in annual Cost Update
• TIC management
  • Work with Sales Rep and Customer to review invoices for pricing errors to issue credits as needed
  • Coordinating TICs received from sister plant for defective boxes and reconciling to ensure credit is received in proper accounting period
  • Input and ensure all TICS are resolved through Customer Service Reps in a timely manner
• Process Improvement
  • Work closely with team members, internal departments, customers and sales to identify and implement ways to improve business processes and team’s performance
  • Improve / Implement Customer Service and Commercial processes and reporting

 

The Skills You Will Bring:

• Minimum three (3) years of customer service related experience or equivalent combination of education and experience.
• Four (4) year college degree preferred.
• Strong analytical skills

• • Action Oriented
  • Technical Learning
  • Learning on the fly
  • Time management
  • Being Resilient
  • Customer Focus
  • Instills Trust

 

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 40