LCD Innovation - Production Support and Business Analyst, Associate

LCD Innovation - Business Analyst and Production Support, Associate
Budapest
JR021641

The LCD Innovation – Business Analyst and Production Support provide level 1 business support coverage for a portfolio of LCD technology products. In this capacity the person will engage with business users, product and Technology team(s) to triage user issues and address business questions around systems. 

The individual will also support critical initiatives for the LCD Division by conducting business analysis, data analysis, and testing activities.

The ideal candidate will have an entrepreneurial mindset, with sharp critical thinking skills, and the ability to liaise with stakeholders of all levels including lawyers, compliance professionals, and technologists to solicit requirements, translate them into functional requirements and assist with addressing product issues.

Department Profile 

In the Legal & Compliance division, we assist the Firm in achieving its business objectives by facilitating and overseeing the Firm’s management of legal, regulatory and franchise risk. 

The LCD Innovation office is a function within LCD responsible for designing and delivering solutions to optimize and/or transform business processes, data, and technology for the Division. It plays a critical role in shaping and executing on the Division's transformation strategy, including oversight of the Division's technology investment process and management of the LCD Transformation Framework, which aligns process, people, data, and technology enhancements with divisional goals.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

Business Analysis
-    Performing business analysis and solution design activities, including articulating requirements in the form of use cases, capabilities, user stories, detailed functional requirements, acceptance criteria and User Interface mockups
-    Employing user-centric and Design-Thinking techniques to optimize user experience for functional and reporting solutions
-    Establishing and maintaining strong working relationships with all project stakeholders and constituents, including technology teams
-    Conduct data analysis to help inform requirements and/or solution design 
-    Leading and conducting end user testing (UAT) activities 

Lead Production Support Activities
-    Triaging incoming support tickets 
-    Addressing common end user queries and issues
-    Escalating and working with to Product, Vendor and/or Technology teams and following up with business stakeholders, product owners/managers and internal technology teams through the closure of issues
-    Maintaining team artifacts including run books, frequently asked questions, status updates and metrics production
-    Maintaining Service Now Ticketing system
-    Supporting onboarding new products into support service offering

What we’re looking for:
-    Undergraduate degree 
-    2+ years of experience, including proven business analysis, solution design (incl. use of Design Thinking techniques) 
-    Strong critical thinking and organizational skills 
-    Ability to manage multiple demands and changing priorities
-    Independent self-starter who can manage multiple activities to aggressive deadlines
-    Ability to build relationships across regions and functions, partnering with team members of all levels 
-    Strong written and verbal communications skills, attention to details, and effective time management 
-    Strong presentation skills, including the ability to synthesize large amounts of data and information to create polished PowerPoint presentations for various levels of management
-    Eagerness to learn the business and understand detailed requirements
-    Excellent MS Office skills, including Excel, and PowerPoint
-    Comfortable with working in a matrix and/or virtual team structure

Skills that will help you in the role:
-    Experience working in the financial services industry 
-    Experience of analyzing large data sets and designing and implementing data-driven solutions
-    Experience with SharePoint, ServiceNow

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we m