Senior Process Transformation Engineer

Senior Process Transformation Engineer   The Vice President, Senior Process Transformation Engineer will work in a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Senior Process Transformation Engineer provides support to achieve business results as well as educates and creates awareness of Process Improvement / Transformation methodologies across the Bank.   The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives.  The ECPMO enables effective change management, project execution, and the realization of business value.   Outcomes of Process Transformation include...

• Increased efficiency and cost savings.
• Enhanced customer and employee experience.
• More scalable processes. Greater Transparency,
• Accountability and Communication.
• Less dependency on manual controls or intervention.

The Senior Process Transformation Engineer will be focused on supporting the design/management of the enterprise process standards and help coordinate the clean-up/upload of existing process artifacts into new standards/tool. They will also be responsible for leading/co-leading process design sessions, working with multiple stakeholders across a variety of Business Units/Support Functions, and take a leadership role as part of the overall education regarding Continuous Improvement across the Bank.

Position Responsibilities:

Enterprise Process Standards / Guidelines

• Support creation of ongoing Executive communications documents to share progress and findings with Comerica stakeholders.
• Work collaboratively with LOB to introduce/reinforce process standards / guidelines.

Training Support for BPM Solution

• Pro-actively lead coordination and support ongoing process design training needs with all Process Transformation Governance Leads.
• Work collaboratively with LOB's/Support Functions as part of deployment of BPM solution across the enterprise.

Ongoing Process Artifact Support

• Lead / Co-Lead design sessions across BU's/Support Functions.
• Pro-actively work with Governance Leads on identification, prioritization and vetting of process improvement opportunities.
• Actively advise PT Team and BU/Support Function stakeholders on how to drive optimal solutions for efficiency.
• Leading advisor to PT Governance Leads on holistic approach to process efficiency.
• Support overall work effort to ensure existing process artifacts comply with new standards/guidelines.
• Support effort with 3P vendor to convert/upload existing process artifacts into new BPM solution.

Execution and Monitoring

• Monitor LOB/Support Functions training needs and support as needed.
• Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
• Effectively partner and support BU/Support Functions goals and objectives by leveraging process redesign concepts.