Customer Enablement Manager

What You’ll Do/Position Summary

The Customer Enablement Manager will coordinate with the Indeavor Product and Customer Experience team to plan and coordinate features, workflows and modules changes that require our customers to adopt new functionality. You will partner with customers to identify early adopters, coordinate communication across team, drive adoption with customers and track through the legacy feature deprecation. You will be accountable for defining scope, building project plans, achieving on-time & on-budget customer deployments and providing both tactical and functional support to project teams. This exciting role will simplify Indeavor's product offering, while driving customer value and reducing internal product overhead. Your traits include being a self-motivated leader, organized, flexible, articulate, confident, professional, and thriving in a fast-paced work environment.

Key Responsibilities

• Partner with Customer Success Managers to understand and lead projects with customer value drivers
• Drive adoption of delivery of workforce management feature and process changes for enterprise customers using the Indeavor suite of products including Core Scheduling, Absence Management, Engage (mobile), Annual Vacation Planning and Smart Backfill
• Align with company and product leadership to define project scoping documentation
• Build project plans and manage resources throughout engagement period
• Report program and project status to internal and external executive leadership & facilitate required escalations
• Drive customer adoption through design and delivery of organizational change management initiatives
• Understand complex scenarios and explain/drive resolution in a concise way
• Deliver efficiencies through business process re-engineering of core operating practices
• Manage customer expectations and communicate with key stakeholders at all levels of organizations

Requirements

What You Bring to Indeavor

You thrive in a customer-facing setting, work fluidly with teammates and find joy in articulating project and program requirements. Your organizational skills are unmatched and maintain a maniacal focus towards prioritization of value-driving initiatives. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes.

Preferred Skills and Experience

• Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
• Excellent professional communication skills in verbal, written and presentation form
• Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
• Experience as a project manager, consultant or business analyst supporting software deployments
• Comfort with ambiguity and exceeding expectations across multiple workstreams
• Experience designing and delivering organizational change management programs
• Background in cloud-based software deployment or support
• Fluency in project management platforms and experience streamlining internal application use

What We Do

Indeavor is a rapidly growing technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions.

By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time, making the working life of thousands of professionals over the world easier, with one click of a button. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency.

At Indeavor we strive to empower our employees, as well. That’s where all of the magic comes from. With our employee-first culture and team-focused mindset, our goal is to ensure that we uphold an inclusive environment where all people feel respected and valued, have opportunities to achieve their goals and develop creative and innovative ideas.

We are an equal opportunity employer and value diversity. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status or disability status, and we'd love to learn about what you can add to our team. All employment is decided based on qualifications, merit and business need.

Benefits

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