Senior Manager, Transformation & Initiatives

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

Your Career

Palo Alto Networks is scaling its post-sale Transformation & Initiatives organization. We work on projects that move the needle, have major executive visibility and impact the company’s overall trajectory. We operate in an “unpolitical” and meritocratic environment as a tight-knit unit with a supportive, learning-oriented and fun culture that enables our team members to thrive. Your work as the Lead, Transformation & Initiatives will directly and visibly contribute to our overall strategy and success. You will lead high-priority initiatives, working directly with the senior leaders in the organization to solve complex strategic problems that are top-of-mind for our executives. 

Working closely with the Chief Customer Officer and the Sr. Director of Transformation & Initiatives, you will be responsible for owning and driving strategic programs. You will engage with leaders across a broad spectrum of functions such as Customer Success, Professional Services, Ecosystems, Technical Support, Sales and Product Management to develop services and programs that delight our customers and ensure a maximum return from their Palo Alto Networks security investments. 

You will drive projects that address global business challenges, standing up large cross-functional efforts and partnering with various stakeholders. You will drive, produce and deliver effective outcomes with the goal to hand over the programs to the delivery organizations once at scale.

Your Impact

• Define and stand up large cross-functional post-sales programs that will help drive customer outcomes and adoption ultimately driving renewals, upsells and cross-sells
• Create business cases, develop recommendations, and define roadmap/ execution plans that the functional owners will execute against
• Develop and present high-quality deliverables for executive-level consumption
• Leverage the learnings from the pilots to evolve the function specific delivery models, and services offerings
• Establish partnership with Sales, Product, Support, PS, CS teams and drive alignment on the desired customer experience
• Drive key outcomes via influence - manage matrix staff in order to achieve post-sale business and customer objectives

Qualifications

Your Experience

• 3+ years relevant work experience post MBA with at least 2 years in management consulting, private equity or top-tier tech strategy or “bizops” functions 
• MBA or similar academic credentials or “direct promote” in Consulting preferred or equivalent military experience required
• Proven verbal and written communication ability and comfort with both business and technical discussions with senior audiences
• High tolerance for ambiguity and the ability to working a fast-paced environment with an entrepreneurial approach
• Experience in building relationships and leading through influence
• Experience managing projects, teams, and large-scale transformations
• Willing to passionately roll up their sleeves and work cross-functionally to get things done
• Self-starter who thrives in fast-paced, high-growth environments with minimal supervision
• Expertise in SaaS and/or Enterprise Services industry is a must

Additional Information

The Team

Our Transformation and Initiatives team works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives. You possess a unique blend of business insight, business strategy e