Senior Product Designer, Design System

<p>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><p>Senior User Experience Designer</p><p></p><p>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><p>One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.</p><p></p><p>Candidate Description</p><p></p><p>As a Senior UX Designer, you bring deep expertise in visual and interaction design, creating polished, accessible, and user-centered interfaces that drive clarity and consistency across complex digital products. In this individual contributor role, you're a trusted design partner who leads by example—elevating the craft of UI, contributing to scalable design systems, and ensuring that every interaction feels intuitive and purposeful.</p><p>You are skilled at translating product and user requirements into high-fidelity, production-ready designs, balancing visual quality with functional precision. You collaborate closely with engineers to maintain design fidelity through implementation, and with product teams to ensure visual design aligns with user needs and business goals. Your design decisions are grounded in best practices for accessibility, responsive behavior, and component-based systems, and you continuously refine your work through feedback, critique, and testing.</p><p>Team</p><p></p><p></p><p>Key Responsibilities</p><p>· Enterprise-Scale UI Design: Lead the design of clean, scalable, and accessible interfaces for complex enterprise applications. Translate user needs and business requirements into thoughtful UX/UI solutions that accommodate multiple personas, workflows, and edge cases.</p><p>· Design System Contribution: Extend and refine Genesys' design system to support modular, enterprise-ready components. Advocate for consistency while supporting flexibility across diverse product contexts and use cases.</p><p>· Cross-Functional Collaboration: Work closely with product managers, engineers, and fellow designers to ensure designs align with roadmap priorities, technical constraints, and platform consistency. Proactively identify dependencies and coordinate with other teams to ensure cohesive end-to-end experiences.</p><p>· Visual and Interaction Craft: Drive visual excellence and interaction polish in enterprise environments where clarity, hierarchy, and usability are paramount. Incorporate accessibility, responsiveness, and interaction states into every design detail.</p><p>· Prototyping &amp; Design Specs: Develop interactive prototypes and detailed design specifications that clearly communicate UI behavior and transitions across user roles and data-heavy interfaces. Partner with engineering to ensure implementation fidelity and resolve edge cases.</p><p>· Mentorship &amp; Craft Leadership: Mentor associate and mid-level designers, providing guidance in enterprise UI challenges such as complexity management, scalability, and adaptive design. Share best practices and foster a culture of high-quality design execution.</p><p>· Feedback &amp; Iteration: Participate in design reviews, critiques, and research debriefs. Iterate designs based on user insights, stakeholder feedback, and evolving enterprise needs.</p><p></p><p>Qualifications</p><p>· Experience: 4+ years of proven experience designing enterprise software applications for a global audience, with a strong emphasis on visual design, interaction patterns, and scalable interface systems. Demonstrated expertise in appl