Account Executive

About Us

Lorikeet is redefining what customer support looks like — and we're just getting started.

We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.

We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.

Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.

If you want to build something that genuinely changes how businesses and customers interact — this is the place.

What's unique about this opportunity?

• Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

• High pay, high expectations, high performance. We're building a small, great team. We aim to match unicorn / scale up pay for OTE and offer uncapped commission with aggressive accelerators, as well as an equity stake in the business. Our team gets the same monthly updates we send to our investors because they're investors and owners too.

• On the technical cutting edge. With our users we're defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it's white space for us to invent. The AI agent problems we're solving are beyond the cutting edge at the biggest research labs.

• No nonsense recruitment process. The process is: 1) informal chats with Steve and Jamie to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us. There's no better way for each of us to figure out if we like working together than to work together!

About the role and you

This is a foundational sales opportunity to join Lorikeet's nascent Account Executive team. You'll be instrumental in driving our growth by securing new enterprise customers and expanding our presence in key markets. You'll work directly with our technical founders to refine our sales strategy, establish the playbook for future sales team members, and help grow the team. We’ve been selling the product so we know the value of sales perspectives in product development, and you’ll have a seat at the table in shaping our product strategy and roadmap.

You'll be selling a transformative AI solution that delivers immediate and measurable ROI to customers, working with technical decision-makers who understand the value of automation for their support operations. Your success will directly impact our company trajectory and establish you as a key leader in our organization.

Our customers and revenue are >50% in the US, but today most of our team and our headquarters is in Sydney, Australia, where we'd love to host you for onboarding.

The right candidate

We're looking for a strategic, customer-focused sales professional to help us accelerate our growth. This role is perfect for someone who is:

- Excited about AI and can effectively communicate its transformative potential to complex businesses

- Naturally curious about customers' business challenges and motivated to find the right solutions

- Comfortable selling to technical and business stakeholders in enterprise organizations

- Motivated by impact and wants to play a key role in an early-stage, fast-moving startup

As an early team member, you'll have the agency to take initiative and shape our sales approach. You'll influence not just individual deals, but our entire go-to-market strategy.

What you'll do

- Own the full sales cycle for enterprise prospects, from prospecting to closing deals

- Develop deep understanding of customer support operations and articulate how Lorikeet's AI can transform them

- Partner with our product and implementation teams to ensure smooth customer onboarding