Sr. Ops Manager

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

 

Role Overview 

 

Sr. Operations Managers shape the Fanatics experience by being an athlete/fan advocate.  The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments.   They will inspire a team of Managers, Supervisors, and athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the General Manager.

 

How you will make an impact:

 

• Model a culture of ownership in every customer and employee interaction
• Manage the overall direction, development, and performance of the department and operations partners both internal and external.
• Meet and/or exceed service levels and quality expectations, while working within financial constraints.
• Position will be responsible for determining and providing best solutions to drive revenue and reduce cost.
• Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
• Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
• Monitor program effectiveness and report on productivity to senior leadership
• Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
• Maximize team performance through training, motivation, and incentive programs.
• Suggest innovative solutions that improve customer satisfaction while reducing cost.
• Develop supervisors to become bigger leaders.
• Provide clear, constructive direction and feedback.
• Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.
• Value and appreciate the customer perspective.
• Active decision-making and problem-solving
• Thrive in a fast-paced team environment.
• Communicate with and understand the needs of internal and external customers.
• Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
• Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
• Maintains department standards for productivity, reliability, and accuracy.
• Drives strategic priorities and operational activities.
• Leads the development of staffing forecasts needed to meet peak demands of the business.
• Oversight for the development of on-going process improvements to drive departmental efficiency. 
• Manage a safe workplace by advocating training and accident prevention/preparedness.
• Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
• Additional duties as assigned.

 

What you bring to the team:

 

• Must be able to gather detailed and accurate information then translate into internal operation systems.
• Must be customer focused and able to gain understanding of customer's requirements.
• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
• Strong communication skills (written, oral)
• Demonstrated ability to analyze data resulting in effective course of action.
• Proven ability to work in a fast-paced environment while handling difficult situations.
• Excellent planning and organizational skills with the ability to prioritize work and multitask.

 

At Fanatics, we va