Salesforce Product Owner - Customer Experience

<h3>Company Description</h3><p><em>Work smart, have fun and make an impact!</em></p><p><strong>Our purpose is to guide all companies toward a sustainable world. </strong>EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.</p><p><strong>Why apply to EcoVadis?</strong> Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.</p><p>Learn more about our team and culture on <a href="https://ecovadis.com/careers/">EcoVadis careers page</a>. If you have questions about the company or open roles you can <a href="https://ecovadis.career-inspiration.com/app/home">chat with an insider</a>.</p><h3>Job Description</h3><p>The Salesforce Product Owner (PO) will have a deep knowledge of Customer Support, NPS, OmniChannel and Customer Expeience processes. The PO will be responsible for understanding current and new workflow requirements and developing strong working relationships inside and outside the Digital Transformation Team . EcoVadis is looking for a highly motivated candidate to support improvements to the business processes and help drive the development of the EcoVadis SFDC org for Sales, Customer Service, Customer Success, Finance, Marketing, and our Executive Management Team. Our ideal candidate has the ability to translate business requirements into technical requirements and vice-versa. You should be able to easily explain to nontechnical people how technology can help them in achieving their goals. </p><p>This role will encompass advanced knowledge of the Salesforce platform in addition to excellent problem-solving skills. The duties for this position include but are not limited to the following abilities:</p><ul><li>Develop strong working relationships with business stakeholders to understand top priorities for their business units; communicate status of critical work in progress; mitigate impediments</li><li>Support the business by applying cross functional subject matter expertise of business process, systems, and integration to facilitate continuous improvement and innovation</li><li>Write features and review user stories for proper definition and clarification, maintaining a defined sprint backlog of high value work at any given time</li><li>Document Business Process Requirements and review technical functional requirements</li><li>Analyze data, risk, impacts, scope, and priorities for the overall business objected to meet goals</li><li>Provide leadership on assigned projects to the stakeholders and engineering teams throughout the project</li><li>Collaborate on User Documentation</li><li>Conduct Market/Product Research for different solutions</li><li>Coordinate with cross-functional teams and departments to ensure business needs are met</li><li>Identify and implement process improvements in Salesforce</li><li>Create Salesforce Dashboards for Salesforce users</li></ul><h3>Qualifications</h3><ul><li>3+ Years progressive experience in Salesforce Administration </li><li>University or College Degree in Computer Science, Software Engineering or related experience.</li><li>Salesforce Certifications: Administrator </li><li>Preferred Salesforce Certifications: Advanced Administrator and Sales Cloud Consultant.</li><li>Strong knowledge of Sales Cloud.</li><li>Strong experience in technical analysis, systems' design, peer review, prototyping, build and release, quality processes, automation, task estimation, maintenance, and support.</li><li>Team-oriented but able to work autonomously with minimal guidance in a fast-paced environment.</li><li>Strong interpersonal and relationship-building skills with the ability to work with key stakeholders across the organization; manage laterally and upward.</li><li> Desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.</li><li>Able to communicate effectively with diverse people and individuals at various levels within the organization.</li><li>Strong analytical and problem-solving capabilities.</li><li>A solid mix of business and technical capabilities, and the ability to communicate complex technical issues and ideas to stakeholders within the context of their business.</li><li>Experience with Agile methodology is preferred.</li></ul><p>Required Experiences/Skills:</p><ul><li>5+ years of Experience with Salesforce Sales Cloud (Lightning Platform), Service Cloud, Experience Cloud, and Analytics Cloud.</li><li>Analytical abilities to review large volumes of data and be detail-oriented</li><li>Documentation of various data including training and requirements documents</li><li>Data Management Skills to evaluate trends, duplications and linking of data elem