Senior Success Guide

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The role of the Senior Success Guide is crucial in helping to grow value and improve adoption. Success Guides provide proactive and reactive Architecture, Product, and Industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers wildly successful.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption

• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements

• Become an expert in your aligned cloud and related products

• Help customers consistently achieve their business outcomes

• Generate positive feedback from customers, internal teams and leadership

• Show continued professional growth and development

Required Qualifications & Skills

• 3+ yrs experience Experience Cloud

• Functional and/or Technical Expertise in one or more of the following clouds: Service Cloud, Sales Cloud, Platform, or Experience Cloud

• Proven ability to quickly learn new technologies

• Consultative and customer-focused approach and engagement style

• Ability to navigate, escalate, and lead efforts on complex customer requests

• Demonstrated ability to communicate, present and influence credibly and effectively

• Ability to prioritize, multi-task, and perform effectively under pressure

• Salesforce Certified Administrator is required for the role.

• Certified Advanced Admin, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, and/or Experience Cloud Consultant preferred

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Salesforce Advanced Administrator, Platform App Builder and associated Cloud Consultant Certification within the first 90 days of hire.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our