Operations Manager

Overview

Your focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience. 

 

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

Responsibilities

As a member of the store leadership team, the Operations Manager has a shares responsibility to drive sales growth potential by ensuring all customers’ needs are met and by developing the office and shop teams. Daily responsibilities may include: 

• Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff. 
• Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. 
• Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff. 
• Building and maintaining all store schedules with final approval from the Store Manager. 
• Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations. 
• Monitoring and maintaining overall efficiency of office and shop operations. 
• Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility 
• Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot. 
• Mastering all functionalities and processes in the shop, customer service department, and sales operations. 

 

No jewelry experience? No problem! The Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. 

 

Qualifications

• A minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others, along with a minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
• Genuine enjoyment in working with people.
• Demonstrated ability to influence others in a trusting and cooperative manner.
• High performing and driven to achieve goals.
• Great listener… we need you to listen to each employee’s and each customer’s needs.
• Ability to maintain customer relationships in a changing sales environment.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Energetic team player.
• Must possess a high level of visual acuity and manual dexterity.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

Strong organizational skills and the ability to collaborate effectively in a fast-paced environment are important for a successful Operations Manager. Goal-orientation, atte