OPERATIONS ANALYST II - 73003372

Requisition No: 878270 

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST II - 73003372

 Pay Plan: Career Service

Position Number: 73003372 

Salary:  $45,852.72 /annually 

Posting Closing Date: 06/30/2026 

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Florida Department of Revenue

General Tax Administration

Operations Analyst II

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an Operations Analyst II position in the General Tax Administration Program's, Return and Revenue Processing, File Management Section of the Data Management Unit. The incumbent applies various research techniques to operational problems to identify systemic errors and problems, and utilizes various other methods to develop recommendations. The incumbent formulates recommendations to solve problems and prepares reports of findings, aides in the testing, installation, and maintenance of new procedures, measures and manages techniques for production planning controls, workload management, and quality control in a production environment. The incumbent utilizes various software to compile and analyze data, and to present graphical reports.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience working in Modernized IMS (Fairfax).
• Two years of experience researching information in the System for Unified Taxation (SUNTAX) or other Systems, Applications, and Products (SAP) programs.
• Two years of experience conducting research, analyzing problems, or providing problem resolution.
• Two years of experience reviewing documents for accu.racy or completeness.
• Experience using Microsoft Excel, Word, and Outlook

PREFERENCES: 

• Experience monitoring batches in Workflow Monitor.
• Experience with monitoring systems and responding to system errors.
• Experience with data entry in a production environment.
• Experience creating written and graphical reports.
• Experience with data analysis.
• Experience researching systems to identify issues and to solve problems.

SALARY: The hiring salary for this position will generally not exceed $3,821.06 monthly/$45,852.72 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:  Denise Northern, (850) 617-8444, Denise.Northern@Floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test o