Lead Shift Supervisor

Description

Position Title: Residential Aide Coordinator – The Aston 

Reports To: Assistant Director – The Aston 

Classification: Full-Time, Hourly (Non-Exempt); Essential

Location: NW, Washington, DC 20037

Hours: Monday-Friday, between 9 am and 5 pm, some evenings, holidays, or weekends may be required to report to emergencies, some overtime may be required.

About Us: Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary of Position: The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Residential Aide Coordinator (RAC) is responsible for ensuring the smooth operation and service delivery of Residential Aides across all shifts by providing supervision and ensuring the shift scheduling of Residential Aides and Shift Supervisor to ensure 24/7 coverage. Additionally, the position will serve as a Shift Supervisory across various shifts to support engagement with all Residential Aides and provide emergency coverage if other Residential Aides or Shift Supervisors are unable to.

Essential Duties and Responsibilities:

• Provides supervision and performance management of Residential Aides
• Creates the monthly schedules for Shift Supervisors and Residential Aides to ensure 24/7 coverage and submits to Assistant Director for approval.
• Serves as designated Shift Supervisor during scheduled shifts and provides emergency shift coverage for Residential Aides or Shift Supervisors if no coverage is found.
• Collaborates with the Assistant Director to ensure that all Residential Aides and Shift Supervisors meet contractual background checks and training requirements.
• Provide shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.
• Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.
• Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.
• Conducts and supports intake processes for newly assigned residents to The Aston; Explains program rules, rights and responsibilities, building procedures/schedule, and unit assignments.
• Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Serves as primary point-of-contact for security, janitorial, and food vendors during the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Ensures that all Residential Aides always remain awake and alert on shift.
• Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation for required reporting.
• Reports and documents maintenance and building concerns t