Customer Service Representative

 

Job ID:  517825

 

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.    

 

Job Summary
 

We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
 

Job Responsibilities
 

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Build displays and keep merchandise stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Set up new customers for sales force
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and radio
• Assist walk-in counter customers
• Receive cash payments and run credit card and check approvals
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
    

Job Requirements
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

• High school diploma / equivalent
• At least 1 year of related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office Suite
• Good organizational and problem solving skills
• Experience with multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi task
• Ability to sit for extended periods of time

• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive.
• Slight lifting of ship tickets and overnight packages

Compensation 

• Pay for this role is $21/hr
• 401(k) plan​ / group retirement savings program​
• Short-term and long-term disability benefits​​
• Life insurance​
• Health, dental, and vision insurance​
• Paid time off

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive