Learning Program Manager

Job Description

Work Arrangement:

This role is categorized as hybrid. This means the successful candidate is expected to report to GM’s Global Technical Center in Warren, Michigan three times per week at a minimum.

The Role:

This new position within GM University will work directly with our Technical Learning University (TLU). TLU brings GM’s developing technologies, upskilling and reskilling of the manufacturing workforce under one roof. Founded in 2017, its mission is to improve the technical ability of GM skilled trades workers and salaried manufacturing engineers at the Global Technical Center campus in Warren, Michigan, in a safe and focused learning environment. Since its inception, TLU has trained thousands of GM employees. Both salaried and hourly programs are designed to allow students to continue to perform their day-to-day work while participating in a series of Monday-Friday training periods at TLU as well as other training modalities.  

The Learning Program Manager is a critical role aimed at fostering a culture of continuous learning and development within the manufacturing space. This individual strategizes and consults with leaders and key business partners supporting manufacturing employees to enable a learning culture that delivers strategic value in support of GM’s business objectives. They will seek to understand performance gaps and identify solutions that leverage both the Technical Learning University’s offerings and the broader Global Learning and Development catalogue. Once solutioned, the Learning Program Manager will serve as the Single Point of Contact between the business learning advocates/leaders and the central learning and development team to track that solution from design & development through to delivery. Once in production, the Learning Program Manager will measure the success of the program to determine if objectives are being met, directing modifications if necessary. 

What You’ll Do:  

• Collaborate with business leaders to understand organizational goals and challenges.  
• Assess the current workforce to determine where performance improvements are necessary based on those goals and challenges. 
• Conduct analysis to identify the root cause of performance gaps (skill, environment, incentives, etc.). Communicate the results of these analyzes to business leaders with recommended solutions. For learning solution recommendations, agree on target skill areas. 
• Communicate the impact that learning interventions are having on the business in terms of metrics that are meaningful to the business. 
• Provide oversight as new learning solutions are developed, delivered, and administered by the Learning & Development Center of Excellence (COE) to ensure that the target solutions are aligned with intended objectives. 
• Oversee the creation of new courses in partnership with instructional designers (in-house or vendor), SMEs, facilitators, coordinators, etc. 
• Manage the end-to-end process of course development, from initial concept through to delivery and evaluation. 
• Ensure that all learning programs are delivered on time, within scope, and within budget. 
• Establish and maintain trust-based relationships with stakeholders at all levels, becoming a go-to resource for all learning and development related needs for the given functional area. 
• Facilitate open and transparent communication channels regarding learning initiatives, ensuring alignment with business needs. Regular meetings with business leaders will be required to ensure that all parties are aware of the status of the learning initiatives and their return on investment. 
• Champion a culture of continuous improvement and lifelong learning, encouraging participation in learning activities and the application of new skills and knowledge. 
• Evaluate the effectiveness of learning interventions in achieving desired business outcomes, leveraging data to inform future learning strategies. 
• Stay informed about the latest trends and innovations in learning and development, integrating best practices to enhance the organization's learning initiatives. 

Your Skills & Abilities – Required Qualifications: 

• Bachelor’s degree in Instructional Design, Education, or related field, or equivalent work experience.
• Must have 5+ years of experience in learning and development roles within a technical work environment. 
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