Delivery Management Business Technology Analyst

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

This role supports technology-enabled transformation efforts that improve how organizations serve customers and constituents. The Delivery Management Engineer I will help translate business needs into clear, user-centered solutions by contributing to requirements gathering, design documentation, delivery coordination, and implementation activities. This role is well suited for candidates with backgrounds in user experience and visual design who are interested in bridging business objectives, customer experience, and technology delivery. You will work across cross-functional teams to support digital products, service experiences, and transformation initiatives in a fast-paced consulting environment.

As a Delivery Management Engineer I on the Human Services Transformation team, you will be responsible for:

• Support project teams in gathering, documenting, and organizing business, functional, and user experience requirements for digital transformation initiatives
• Create and maintain design and delivery artifacts such as wireframes, mockups, process flows, user stories, acceptance criteria, and presentation materials
• Collaborate with business, product, design, and technology stakeholders to align user needs, visual design considerations, and implementation requirements
• Assist with Agile delivery activities, including backlog support, status tracking, testing coordination, and issue management across project workstreams
• Contribute to the development of client-ready materials and recommendations that support human-centered design, service delivery improvement, and technology modernization

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Human Services Transformation offering delivers large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies.

Qualifications

Required:

• Bachelor’s degree
• 1+ years of experience in user experience design, visual design, business analysis, product delivery, or technology consulting
• 1+ years of experience creating wireframes, mockups, user flows, prototypes, or other design artifacts using Figma, Sketch, Adobe XD, or similar tools
• 1+ years of experience documenting requirements, user stories, acceptance criteria, process flows, or functional specifications for technology-enabled initiatives
• 1+ years of experience using Microsoft PowerPoint, Microsoft Excel, and Microsoft Word in