Voluntary Benefits - Business Development Support

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings. 

The Role

This role will support our efforts to grow voluntary insurance consulting opportunities in the mid-market along with oversite and management of the VB portfolio of product and services.  The position will be a subject matter expert role focused on managing the mid-market sales support team who is focused on new business sales; manage the changes and updates to the products and services for VB; focus on collaboration with the placement and sales teams . This will require execution of a growth/sales strategy, including the on-going refinement of the product strategy. Key operational activities are developing / architecting the infrastructure to support client delivery, including training of CST, internal cross-LOB collaboration, and coordination with external partners/carriers

 

 

Please note that this role can be based anywhere in the United States.

Performance Objectives:

Clients

• Supports the mid market team in the delivery of sales and placement results to clients
• Creates client specific business plans to ensure growth, retention and expansion goals are met
• Serve as senior level escalation point for client and operational issues and drive solutions develop effective tools for consultants to distil menu and carrier options for their clients 
• Maintain pulse on product and solution developments, documents and communicate to teams.
• Manage and maintain product and solution partner relationships, with goal to provide most competitive products in industry
• Serves as a product subject matter expert with both internal (consultants, local VB teams) and external stakeholders (clients, vendors)
• Identify processes, implement and maintain integrity of standardization across all local VB teams. 
• Serve as senior level escalation point for carrier issues and drive solutions

 

Excellence

• Coordinate with placement team to ensure service levels meet or exceed client expectations and professional excellence standards
• Ensure quality of deliverables through maintaining updated product and service information

 

Financial

• Negotiates with client/carrier for the efficient delivery of services as profitable fee or commission levels
• Work with WTW  Finance staff to negotiate compensation from carriers and vendors including commission and override components (when appropriate)
• Maintain an understanding of current industry practices and peer organization approaches to product and solution compensation to keep WTW competitive

People

• Mentors and provides feedback internally to other team members
• Keep Line of Business apprised of additions and updates to our product and services capabilities
• Respond to associate inquiries regarding product and services activity, and plan developments
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Build relationships with internal and external resources
• Participate in interim an annual performance management process

 

The Requirements

• 10+ years experience and success in the design/management of large group voluntary benefit  plans gained in a consulting or brokerage environment; prior experience in underwriting or in an actuarial function gained in a carrier environment preferred
• Proven ability to generate revenue
• Track record of success in managing large client relationships 
• Experience in managing multiple people and projects and producing quality deliverables on time and within budget
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• An executive presence with polished and well developed written and oral communication skills
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Interest and aptitu