Client Data Analyst

Client Data Analyst

 

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.  We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.  Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.  Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 

 

Location: NY Tonawanda - US041, HomeOffice Michigan, HomeOffice New York 

JOB SUMMARY

The Client Data Analyst works within our Brokerage Client Maintenance team and is responsible for ensuring all new client information is compliant with regulations and accurately recorded in the system. The Team handles proactive and pre-emptive inquiries generated from various teams within Livingston for support. This includes validating account set-up of new client accounts, while also supporting client updates throughout the account life-cycle, regardless of segment size. 

We are looking for a detailed orientated individual who is comfortable creating, modifying, and inputting information for new Livingston clients. This is a highly detailed role that requires excellent customer service touch. The role is a day shift working Monday through Friday and is remote.

KEY DUTIES & RESPONSIBILITIES

• Set-up and validate new client accounts in customer relationship management system (CRM) in accordance with Customs regulations 
• Maintain existing customer account data include: name and address changes, client billing routing details, and rates
• Secure required signatures and ensure the availability of required documents
• Work closely with colleagues to identify data related problems and assist with resolving them.
• Ensure high quality data is collected, maintained and available.
• Responsible for ensuring the appropriate rate structure is affixed or updated in multiple Livingston operating systems
• Navigate within Livingston’s business model to support various teams, examples include, but are not limited to: Customs Solutions, Client Experience, Sales, CFS, Legal, Regulatory Affairs, etc.
• Ensure high quality data is collected, maintained and available within required timeframe
• Perform other related duties as assigned by management. 

KNOWLEDGE & SKILLS

• Strong customer service orientation
• Excellent written, verbal and listening skills
• Ability to accurately record data
• Ability to work independently under a tight schedule
• Ability to prioritize workflow
• Ability to reflect a professional company image
• Attention to detail / accuracy
• Strong interpersonal and communication skills (oral and written)
• Tech savvy and experience with Salesforce.com is preferred 

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight TalkInclusion and CollaborationCustomer First FocusLeading and DevelopingAgilityAccountability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

 

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.