Client Service Representative - Operations (Contract)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Custom Product Solutions

Broadridge is hiring! The Custom Product Solutions team is seeking a strong candidate to join our team. In this role you will be responsible for learning and supporting the growing suite of value-added products. These products may include; Document creation, Email creation, Custom website creation, shareholder reports and Virtual Shareholder Meeting among others. The reasonability’s include guiding clients through each process adhering to both firm deliverable dates and regulations while maintaining high quality and low errors. You will be asked to manage our client’s expectations while driving world class service. This includes researching and responding in a timely manner to moderately complex or mid to large sized clients with regards to their needs and our product set. You will act as a client advocate and interface between multiple internal departments to deliver a high-quality result. You will understand and assist the client with the shareholder meeting process and product queries. You will coordinate activities, production and systems with internal departments to meet customer needs. You will monitor project completion from initiation through delivery.

Responsibilities include:

• Guide clients through Broadridge’s various product offerings
• Display successful time management skills and maintain an ability to multi-task Work with a variety of internal applications to provide clients with samples of Broadridge products
• Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient
• Coordinate testing for process enhancements
• Work collectively within a team environment while also managing your own dedicated client deliverables
• Maintains a demeanor of professionalism at work and begins to adopt Best Practices.

• Share ideas for process improvement and process efficiencies

Qualifications:

• Brokerage or back office industry knowledge
• Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy
• Strong use of MS Office suite of products
• Extremely detail oriented, ability to multi-task and excellent follow-up skills

Suggested Skills

• Web Development (HTML, CSS) experience
• Adobe Acrobat

Salary range $20. per hour.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

#LI-SP1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by send