Full Time Dispatcher

Since 1967, McAllister Towing has been a thriving presence in the bustling "hub of the Caribbean," the Port of San Juan, Puerto Rico. San Juan boasts a beautiful, natural harbor and its seaport is the largest in the area, after New York, serving as the principal port for shipping throughout the area. These plentiful resources combined with McAllister's expertise provide customers with unsurpassed service in ship docking and coastal towing throughout the Caribbean from its base in San Juan.

McAllister Towing of San Juan is seeking a highly motivated FULL TIME Dispatcher to join our team. The Dispatcher must have a flexible schedule and able to work holidays, weekends, night shift, mid shift, etc... Duties and responsibilities are outlined below: 

HOURS will vary! Excellent customer service skills and attention to detail.

The Dispatcher handles communications between home office, management, shipping agents, ships, pilots, and boat crews, ensuring that all are properly informed of shipping activity.

Responsibilities:

1. Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.

2. Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.

3. Maintaining communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.

4. Organize and dispatch proper tugs and pilots needed for each job. Evaluate available equipment and crews in light of job requirements and assign tugs and crews accordingly.

5. Oversee services performed by tug/barge crews and take appropriate measures to ensure that the work was performed in an efficient and professional manner.

6. Update and monitor database system with shipping and pilot activity.

7. Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.

8. Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.

9. Project a positive image to peers and subordinates; to the customers we serve; to the industry in which we participate; and the community in which we live by producing a cost-efficient, quality service in a safe environment.

1. Must have organization, problem solving and scheduling skills.
2. Superior customer service and communication skills
3. Excellent analytical skills and have the ability to formulate and communicate directions.
4. Must be proficient in Microsoft Excel, Word and Outlook with the ability to learn new software programs quickly.
5. Must have the ability to operate radios on correct frequencies.
6. Must have a clear speaking voice. 

Physical Requirements:

1. Must be able to work 12-hour shifts.

FLSA Status: 

• Non-Exempt 

*This position description does not promise or imply that the functions listed are the only  duties to be performed or that the position may not change or be eliminated. Employees are  always expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.   Equal Employment Opportunity Employer:   We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of McAllister Towing not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.