Solutions Consultant

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

As a Solutions Consultant, you own the technical win, inspiring brands to partner with Olo. In the role, you lead demonstrations during the sales process and serve as a technical expert for Olo’s products. You’re a strategic business partner to Olo’s Account Executives, while providing perspective and customer insights to the organization to help achieve its business objectives. You may also contribute to efforts to standardize and/or evaluate processes around organizational cadence.   You will report to the Director, Solutions Engineering, and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.  

What You'll Do

• Provide sales consulting support for an assigned base of opportunities.
• Contribute to sales activities such as discovery calls, product demonstrations, solution design workshops, RFP/RFIs, and proof of value experiences.
• Participate in discovery sessions to identify goals and workflows, and guide discussions about how Olo’s products can help brands achieve their goals.
• Conduct technical discovery with prospects and customers to clearly define needs.
• Maintain up-to-date and robust knowledge of Olo’s platform to deliver demonstrations targeted to the opportunity and focused on Olo differentiators.
• Provide technical vetting expertise by applying in-depth knowledge of the sector and Olo’s products to validate solution fit and promote best practices.
• Deliver technical expertise to the deal cycle at the right time to increase conversion.
• Serve as a trusted advisor to brands and help define and design a high value offering using Olo products and technologies.
• Share high value and compelling use cases that drive ROI.
• Own and close the technical win during Olo sales cycles with new and existing customers (upsells).
• Support in achieving and exceeding targeted sales revenue goals.
• Build relationships across internal partners including Product, Product Marketing, Customer Experience, Engineering, Finance and Sales leadership (if applicable).
• Coordinate internal technical resources to develop sales proposals and presentations and respond to requests for proposals (RFPs) on complex, high-end solutions.
• Capture feature requests and build business cases by collaborating with Product.
• Develop and deliver technical presentations to internal / external groups.
• Participate in internal meetings to support sales consulting activity.
• Maintain up-to-date and robust knowledge of Olo’s platform to deliver demonstrations targeted to the opportunity and focused on Olo differentiators.

What We'll Expect From You

• 5+ years of professional experience. 
• 2+ years of sales consulting experience at a B2B SaaS company and a proven track record of exceeding targets and metrics.
• Experience supporting the sales or implementation cycles of SaaS solutions to operations, IT, and marketing functions.
• Balance of sales passion and technical skills to foster confidence and excitement in Olo and our products.
• Ability to distill complex topics into easy-to-communicate language tailored to your audience.
• Ability to build partnerships, grow strong cross-group collaborations, debate respectfully, and lead group agreement.
• A solution mindset- you can think quickly and creatively to problem solve.
• Experience creating an excellent customer experience and an interest in advocating for prospects and customers.

About Olo   Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.   We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely ac