Assistant Security Account Manager - Retail

Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

 

 

Payrate $65,600 per year

 

 

Growth Opportunities: Advance your career in a supportive environment.

Innovative Culture: Be part of a forward-thinking team.

Competitive Benefits: Enjoy health coverage, paid time off, and more.

 

 

Your Role:

• Being available when issues arise, afternoon / overnight position including weekends.
• Client Engagement: Build and maintain strong client relationships.
• Operational Support: Assist with administrative tasks and coordinate service delivery.
• Team Collaboration: Work closely with our security personnel to ensure client satisfaction.

 

What We're Looking For:

• Education: Bachelor's degree in security management, criminal justice or a related field. 5+ years of experience in security management required.
• Experience: Previous experience in security or a similar industry is a plus.
• Skills: Excellent communication and organizational abilities.

 

RESPONSIBILITIES: 

• Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day.
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching, and training.
• Responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments.
• Make sure that the Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned, and organized.
• Assists the Account Manager in conducting interviews and evaluating new employees. Conducted on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made.   This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed.
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forwards any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
• Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions