Systems Assistant, WMS Troubleshooter

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Fontana, Bar Harbor Rd 

Division: Solutions 
Job Posting Title: Systems Assistant, WMS Troubleshooter 
Time Type: Full Time

POSITION SUMMARY 
The WMS Troubleshooter is responsible for resolving WMS and Equipment failures whether human or otherwise. The WMS Troubleshooter will take a proactive approach to define and correct errors. Be available to answer questions and respond back to the team member as well as to the Super User as needed. 
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
Operations Activity:
•    Ad hoc support to team to resolve equipment and or system errors
•    Deliver improvement proposals on warehouse activity and WMS system
•    Review WMS and operational processes to verify transactions are accurately executed
•    Create and submit reports daily on system/operational issues; both opened and closed

OTHER DUTIES
•    Assist warehouse staff in operational areas as needed.
•    Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES 
•    None

MINIMUM REQUIRED QUALIFICATIONS 

Education and/or Experience
•    Must have a high school diploma or general education degree (GED). 
•    1 years’ experience working in a logistics/distribution/relevant environment.
•    1 years’ experience working with Warehouse Management Systems (WMS).

Certificates, Licenses, Registrations or Professional Designations
•    Be able to become MHE certified within 30 days of hire.

        Other
•    Must be able to work in unregulated temperatures within the warehouse during the warmer and              colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
•    Intermediate computer skills
•    Proficient with MS Office Applications
•    WMS functions

Language Skills
•    English (reading, writing, verbal)
•    Business writing proficiency
    
Mathematical Skills
•    Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. 

Other
•    Strong attention to detail accuracy and accomplish job task in a timely manner.
•    Ability to perform duties with minimal supervision or guidance
•    Ability to multi-task
•    Ability to take initiative and research best practices/efficiencies
•    Effective communication skills
•    Be innovative and proactive with operational and systems solutions
•    Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

PREFERRED QUALIFICATIONS 

•    1 year experience with Red Prairie/Cargo Write WMS
•    2-3 years warehouse/logistics support experience
 
 

PHYSICAL DEMANDS
Occasionally
•    Bending
Frequently
•    Walking and Standing
Constantly
•    Sitting
Ability to Lift/Carry and Push/Pull
•    11-20 pounds
o    Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT 
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. 

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The pay for this role ranges from $24.00 to $25.86. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic prote