Commercial HVAC Branch Manager

Description

The Branch Manager will lead and manage the day-to-day operations of the HVAC Service Division in the DFW area, ensuring the highest levels of customer satisfaction, team performance, and service delivery. This role requires a hands-on manager who can balance field operations with administrative tasks, foster strong client relationships, and ensure that safety, quality, and profitability standards are met or exceeded.

Requirements

• Operational Leadership:
  • Oversee the scheduling and dispatch of service technicians, ensuring efficient resource allocation.
  • Manage, supervise, and provide guidance to service teams, including technicians, coordinators, and administrative support staff.
  • Ensure timely, quality, and cost-effective delivery of services to clients in the commercial HVAC space.
  • Maintain strong relationships with key customers, addressing service issues and ensuring ongoing satisfaction.
• Team Management & Development:
  • Recruit, train, mentor, and develop service technicians and support staff.
  • Conduct regular performance reviews, coaching, and feedback to promote continuous improvement.
  • Monitor and enforce safety protocols and ensure compliance with company policies and regulations.
• Customer Service & Client Relations:
  • Act as the primary point of contact for major clients in the region, ensuring proactive communication and service delivery.
  • Resolve customer concerns and service issues promptly, ensuring client satisfaction.
  • Monitor service quality and customer feedback, implementing improvements as needed.
• Financial Performance & Growth:
  • Monitor service department financials, including revenue, expenses, and profitability.
  • Drive revenue growth through upselling additional services and promoting maintenance agreements.
  • Work with sales and business development teams to identify opportunities for new service contracts.
  • Develop and manage department budgets, setting financial targets and monitoring performance against those targets.
• Process Improvement & Strategy:
  • Implement and oversee processes to improve service efficiency and reduce costs without compromising quality.
  • Analyze operational data to identify trends, opportunities for improvement, and necessary corrective actions.
  • Stay up to date with industry developments, equipment, and best practices to keep the company competitive in the market.

Qualifications:

• Experience:
  • Minimum of 5-7 years in HVAC service management, preferably within the commercial sector.
  • Proven experience managing and developing service teams and driving operational excellence.
• Technical Expertise:
  • Strong knowledge of HVAC systems, service practices, and safety regulations.
  • Familiarity with service dispatch software and field management tools.
• Leadership Skills:
  • Ability to manage and develop a diverse team of technicians and office staff.
  • Strong problem-solving skills with a focus on delivering solutions efficiently and effectively.
• Customer Service Orientation:
  • Excellent client-facing communication skills with a proven ability to build and maintain relationships.
  • Adept at handling escalations and delivering outstanding customer service.
• Financial Acumen:
  • Experience managing budgets, controlling expenses, and driving profitability in a service-oriented business.

Education & Certifications:

• EPA and OSHA certifications preferred.
• HVAC contractor’s license a plus.

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