Manager, Visual Media Planning

This is a hybrid role based out of our Boston office.

Who We Are

Visual Media- e.g. imagery, video and other interactive media,  is essential to Wayfair’s mission to offer an unparalleled customer experience in the home e-commerce space. The Visual Media Operations (VMO) team enables customers to tangibly experience the products we sell online and explore expanded inventory when shopping in store, making purchase decisions easier for our customers wherever they shop. Equally, visual media enables each of our premium and flagship brands, like All Modern, Joss & Main, and Kelly Clarkson Home to convey their unique brand stories. Through visual media merchandising we seek to maximize value for customers, suppliers and Wayfair alike.

To achieve our mission, we are looking for a collaborative and execution- oriented manager, responsible for ensuring that, (i) all requests for visual media are aligned with brand priorities and coverage targets (ii) visual media demand forecasts accurately inform production capacity needed, and (iii) our visual media request process functions smoothly and requests are prioritized effectively. This person should be able to identify innovative approaches to drive value, quickly translate strategy to actionable roadmaps, manage projects with a bias for action and effectively lead and communicate with internal and external stakeholders.

What You’ll Do

• Lead quarterly visual media planning and demand forecasting process 

• Partner with our portfolio of premium and differentiated brands to define short and long term visual media investment strategies, leveraging data to advise on key opportunity areas.

• Partner with 3D and 2D visual media production teams to effectively prioritize, route and fulfill requests, optimizing for cost and reliable delivery

• Identify and implement process improvements to streamline and scale visual media planning and request processes 

• Serve as a liaison between brand stakeholders and visual media production teams, to ensure a shared understanding of both priorities and expectations.

• Own visual media coverage reporting, regularly updating stakeholders on progress made and of any delivery delays or blockers

• Own the medium-term strategy for your space and translate into an actionable 3-6 month roadmap. Partner with cross functional counterparts to secure their alignment and buy-in. 

• Define long term vision for visual media planning and request processes. Map out operational requirements and tooling needed, build compelling business cases for change and secure cross-functional buy-in and resources to drive execution. 

• This is a highly cross functional role where you will be partnering directly with Wayfair leadership to increase customer conversion and drive meaningful impact on the business as a whole.

What You’ll Need

• Excel proficiency, SQL not required but a plus

• Strong prioritization skills: prioritizing potential projects / features based on impact to the business

• Strong communication skills: ability to succinctly summarize and tailor your communication style to your audience (e.g., senior business stakeholders versus technical product teams)

• Strong problem-solving skills: Ability to unpack complex and sometimes ambiguous problems and structure solutions by sourcing, analyzing and using appropriate data. Ability to dissect and determine root causes, and vet / prioritize potential solutions (near- and long-term).

• Ability to learn and act quickly, making decisions and drawing conclusions in the face of ambiguity

• Experience managing others is a plus

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations