VP Workplace Participant Engagement

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Vice President, Workplace Participant Engagement serves as the national enterprise leader responsible for overseeing an organization of 450+ licensed professionals, including Vice Presidents, Senior Directors, and large distributed teams of Retirement Plan Advisors and Counsellors. This role has enterprise accountability for the operations, supervision, compliance, and business enablement functions for Participant Engagement across Workplace, while partnering closely with Empower Personal Wealth to deliver a unified, industry-defining Enterprise Engagement Model aligned to the One Empower vision. This executive role defines and executes a multi-year strategy impacting firm growth, regulatory posture, and operating model evolution. The position owns material financial outcomes, including responsibility for driving over $50 million in direct annual enterprise revenue and indirectly influencing revenue through sales, client retention, and product expansion. Decisions made by this role have a direct impact on organizational efficiency, talent management, client satisfaction, regulatory risk, and long-term enterprise value.

What you will do

• Own the enterprise strategy for Participant Engagement, ensuring alignment with Empower’s Workplace and Wealth strategic objectives and overall revenue and profitability goals

• Partner closely with Workplace Executive Leadership and Wealth Executive Leadership to drive integrated participant strategies that expand engagement, accelerate wealth conversion, and increase enterprise financial performance

• Lead enterprise financial planning and oversight for Participant Engagement, including P&L inputs, budget development, forecasting, and cost optimization

• Establish and track revenue-impacting KPIs, including AUM growth, advisory adoption, financial planning engagement, and managed accounts utilization

• Shape enterprise operational models and evolve delivery channels (virtual, onsite, hybrid) to maximize reach, efficiency, and margin improvement

• Influence enterprise investment decisions and prioritization related to participant-facing technology, product innovation, digital experience, and generative AI enablement

• Partner with legal, supervision, oversight, and compliance teams to ensure a sustainable culture of regulatory compliance and risk mitigation

• Lead cross-functional collaboration across product, marketing, sales, technology, operations, legal, compliance, HR, Empower Personal Wealth, and Empower Advisory Group to advance participant engagement capabilities and maximize enterprise value

• Lead a multi-level organization of Vice Presidents, Directors, Retirement Plan Advisors, Counsellors, and participant engagement teams to deliver superior outcomes and financial results

• Build and develop executive-caliber leaders capable of scaling teams, improving operational discipline, and driving consistent nationwide execution

• Establish a culture of accountability, empowerment, continuous learning, and performance excellence across all levels of the organization

• Champion enterprise-wide cultural transformation initiatives that foster innovation, adaptability, and a high-performing associate experience

• Design, implement, and continuously improve national service models that ensure efficiency, scalability, and differentiated client value

• Drive workforce planning, talent deployment, and capacity optimization aligned to evolving business and client needs

• Represent Participant Engagement at the executive level with major plan sponsors, consultants, intermediaries, key stakeholders, and executive-level industry forums

• Partner with Workplace Sales, Relationship Management, and Communications leadership to ensure aligned delivery and exceptional participant and client outcomes

• Lead large-scale transformation initiatives with plan sponsors using data-driven solutions to improve participant outcomes, plan health, and client loyalty

• Enhance enterprise revenue by optimizing participant engagement pathways, advisor productivity, and cross-sell opportuni