Retail Assistant General Manager - Houston George Bush Intercontinental Airport

Your Career Deserves… MORE OPPORTUNITIES!

At Paradies Lagardère, we don’t just operate stores, we create first-class experiences for travelers across the country. At Houston George Bush Intercontinental Airport (IAH), we are seeking a driven and dynamic Assistant General Manager for our Retail Operations, to help lead our teams in delivering exceptional service, operational excellence, and strong financial performance.

Paradies Lagardère is an award-winning and innovative airport concessionaire, recognized for our commitment to excellence, diversity, and creating engaging environments where both associates and guests thrive. This role is ideal for a hands-on leader who excels in a fast-paced, high-volume retail environment and is passionate about team development, guest experience, and business results.

Why Join Us?

Career Growth & Leadership Opportunities – Build your future with a growing, industry-leading organization
Fun & Fast-Paced Work Environment – No two days are the same in airport retail
Comprehensive Benefits Package – Medical, Dental, Vision & more
401(k) Program with Company Match – Invest in your future
Paid Time Off & Holidays – Work-life balance matters
Training & Development – Access to our online learning system
Associate Recognition Programs – We celebrate your success
Merchandise Discounts – Enjoy perks at our retail locations
Transportation & Parking Assistance – Supporting your commute

About the Role

As the Assistant General Manager, you will support the General Manager in overseeing daily retail operations, driving sales performance, and ensuring an exceptional guest experience. You will play a key role in leading teams, maintaining merchandising standards, and executing company initiatives while fostering a culture of accountability, engagement, and operational excellence.

This role requires strong leadership, business acumen, and the ability to adapt quickly in a dynamic airport environment.

Key Responsibilities

Retail Operations Leadership
Oversee day-to-day store operations, ensuring execution of merchandising standards, visual displays, and company initiatives.

Team Leadership & Development
Recruit, train, coach, and develop a high-performing team aligned with company expectations and service standards.

Guest Experience Excellence
Ensure a first-class experience in every interaction by resolving guest concerns promptly and effectively within 24 hours.

Sales & Profitability
Drive top-line sales and profitability through effective inventory management, expense control, and operational execution.

Performance Management
Monitor team performance, provide ongoing coaching, and address performance concerns in a timely and professional manner.

Business & Operational Alignment
Partner with the General Manager to implement company policies, achieve operational goals, and maintain accountability across the team.

Stakeholder Collaboration
Build strong relationships with airport authorities, brand partners, and internal support teams through clear and consistent communication.

Administrative Functions
Support interviewing, scheduling, succession planning, performance reviews, and overall workforce management.

What We’re Looking For

• Strong leadership presence with the ability to motivate and influence teams
• Proven experience in retail, service, or operations management in a high-volume environment
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, ever-changing environment
• Passion for delivering exceptional guest service

Qualifications & Requirements

• Minimum 3 years of leadership experience in retail, service, or operations
• Bachelor’s degree or equivalent experience required
• Proficiency in Microsoft Office and basic business functions (cash handling, reporting, etc.)
• Ability to work a flexible schedule (7 days/week, including holidays and weekends)
• Ability to pass required background checks, including Federal Criminal History Records Check and TSA requirements

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