Regional Operations Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, learn and grow, and be a team player.

Our Regional Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We are looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Vice President of Operations, the Regional Operations Manager will be responsible for supporting the overall success of the gyms in their designated region by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Departments: Operations

Essential Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

• Ensure all gym locations in the region operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop District Operations Managers, gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district. 
• Deliver comprehensive and engaging hands-on training for their team's real time support and feedback.
• Drive revenue growth by developing and executing strategies to attract and onboard new members.
• Analyze key performance indicators (KPIs) daily, weekly, and monthly for region to assess and improve operational effectiveness, gym friendliness and drive growth, i.e., Medallia.
• Promote a positive member experience by ensuring high standards of service, cleanliness, equipment and facility maintenance.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among district operations managers, gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

 

 

Qualifications:

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 2 years of multi-unit management, the Regional Operations Manager may oversee up to 25 locations depending on the market.
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