Security Officer

Company Description

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden.

A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting. 

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @TheKnoxAuberge

Job Description

As a Security Officer on property, you will be focused on monitoring and patrolling assigned areas to ensure we are providing a safe environment for guests and Team Members.  This individual will also look to minimize opportunities for loss or damage. 

What you'll do:

• Provide a warm, visible, and reassuring security presence throughout the hotel and private residences, patrolling assigned interior and exterior areas on foot and documenting all checkpoints and actions taken.
• Anticipate, observe, and report — proactively identifying safety hazards, unsecured doors, suspicious activity, and unusual conditions, and accurately documenting them in clear, factual, timely reports and daily activity logs.
• Assist guests and residents with room and residence access in accordance with established verification and privacy standards, always protecting the confidentiality of our guests and residents.
• Serve as a calming, service-first presence in guest and Team Member concerns — using de-escalation to defuse tension.
• Respond promptly to accidents, medical situations, and emergencies; provide basic First Aid, CPR, and AED assistance within the scope of current certification; and communicate clearly with EMS and medical personnel.
• Monitor life-safety and security systems, including CCTV, fire and life-safety panels, alarms, and access-control points, and respond in accordance with established post orders and emergency procedures.
• Document and report incidents involving loss, damage, theft, or guest/resident/Team Member concerns, gathering observable facts objectively and escalating to the Director of Security or appropriate leader.
• Support emergency preparedness by participating in drills, training, and life-safety exercises, and by maintaining a thorough working knowledge of the property’s emergency response plans.
• Partner with all departments to uphold a safe and welcoming environment.

Qualifications

• A genuine hospitality professional first: warm, composed, discreet, and service-oriented, with the presence and judgment to protect an ultra-luxury environment without ever compromising its grace.
• Prior experience as a Security Officer or in a comparable safety, loss-prevention, or guest-service role; experience within a luxury hotel, residential, or resort environment is strongly preferred.
• Exceptional written and verbal communication skills, with the ability to write clear, factual, objective incident reports and communicate calmly under pressure.
• Sound judgment, situational awareness, and emotional intelligence, with a demonstrated ability to de-escalate and remain composed in dynamic situations.
• A valid driver’s license in good standing.
• Availability to work a flexible schedule, including overnights, weekends, and holidays, consistent with the 24-hour needs of a hotel and residential community.
• Current certification in CPR, AED, and Basic First Aid from the American Heart Association or American Red Cross, or the ability to obtain certification strongly desired.
• Must hold, or obtain within the timeframe required by law as a condition of continued employment, a valid Level II Non-Commissioned Security Officer registration issued by the Texas Department of Public Safety (DPS).
• This position is non-commissioned and unarmed. It does not require, authorize, or permit the carrying of a firearm.

Additional Information

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