Practice Director

Description

Job Title: Practice Director

Location: Charlotte, NC  

THE OPPORTUNITY

The Practice Director will provide clinical services, strategic direction, oversee day-to-day operations and have overall Profit and Loss (P&L) responsibility for Southeast Psych (Charlotte). This position is expected to develop strong relationships and promote the reputation of Southeast Psych as the premier center for psychotherapy within the community, promote recruitment and increased retention for clinicians, lead by example, and oversee all administrative staff and functions at the practice. This individual will administratively report to the regional Vice President of Operations and clinically report to and partner closely with the Managing Partner for Southeast Psych to develop and drive the vision for the practice as well as oversight of day-to-day operations. The Practice Director is responsible for administrative support functions, and responsible to lead collaboration with the Managing Partner for clinical matters at the practice.   

PROFESSIONAL EXPERIENCE / QUALIFICATIONS 

The ideal Practice Director will balance the achievement of their clinical encounter and case load expectations with the direction and achievement of administrative expectations and tasks. This person will have a demonstrated record of transformational leadership within behavioral health and strong connections in the local community. This position will be the cultural leader in the practice, fostering a high-performance environment that exemplifies the strong values of Southeast Psych and is dedicated to client needs.  

• Demonstrated  success in clinical services, administrative, financial, and cultural  leadership   
• Required Licensure: Active and unrestricted license as an MD, PsyD (prefer PSYPACT registration, or LCSW in NC. 
• Clinical Experience: Minimum of 5 years providing mental health services, with at least 2 years in a leadership or supervisory role. 
• 10+ years of relevant experience in Behavioral Health 
• Strong  problem-solving skills and high emotional intelligence  
• Excellent interpersonal, verbal, and written communication skills 
• Expertise in change management and growth principles 
• Willingness to work on-site  

KEY RESPONSIBILITIES 

· Determine the optimal configuration of the administrative team to best support Southeast Psych’s mission and the practice values of Fun, Innovation, Relationship, Excellence (FIRE).  

· Identify, develop, and own nonclinical key performance indicators for the practice, to include provider utilization, office space utilization, provider retention and turnover rates. 

· Develop and implement a plan to drive practice growth through community engagement, working closely with the ARC Business Development team to facilitate client acquisition.  

· Manage expenses, support ARC in generation of the 2026 budget, and ensure financial performance of the practice meets or exceeds budgeted expectations. 

· Oversee the recruitment and hiring of all administrative staff.  

· Supervise all administrative staff; set the administrative team schedule; ensure job descriptions are accurate and complete; evaluate administrative team member performance; maintain all administrative personnel records; and develop and execute performance improvement plans and terminations, if necessary. 

· Engage in ongoing process improvement and communication to all providers and staff 

· Serve as the first point of contact for HR issues. 

· Manage contracts and relationships with all outside vendor and independent contractors 

· Oversee all administrative processes at the practice, to include:  

· Client intake, paperwork, scheduling, and payments  

· Documentation for insurance reimbursement 

· Utilization of office space  

· Performance of clinicians as it relates to administrative matters  

· Phone calls and client relations  

· Administrative support for group therapy promotion, registration, payment, and attendance.  

· Support as the initial point of contact for any crisis calls and help coordinate clinical care.  

· On/offboarding for new administrative and clinical hires including background checks, benefits, PTO, personnel data management, phone extensions, email addresses, business cards, keys and key cards, and clinical office set up. 

· Electronic health records system support, information technology support needs, maintenance of office equipment, and upkeep or repair of office spaces.  

· Purchasing as required for office needs to include testing materials, snacks, and office supplies.  

· Coordinate community-based inquiries and presentation requests.  

· Scheduling of