Administrative Assistant

Job DetailsJob Location: Framingham, MA 01701Position Type: Full TimeSalary Range: $46,965.00 - $71,404.00 HourlyJob Shift: DayJob Category: Admin - ClericalPosition Description

Title:                           Administrative Assistant

Department:              Commercial Loan Support

Reports to:                VP, Commercial Loan Manager

Supervises:                 None

Classification:            Non-Exempt

Date Prepared:          June 26, 2026

Summary / Objective

The Administrative Assistant is responsible for providing administrative and operational support to the VP, Commercial Loan Manager, Commercial Loan Assistant(s), Commercial Loan Associate(s), and Loan Officer(s) in support of their respective roles and responsibilities. The Administrative Assistant will perform other tasks/projects as requested and assist other teams as needed. This incumbent will be responsible for greeting customers and managing the reception area.

Experience & Education Requirements:

2 – 4 years of administrative or office support experience, ideally in financial services, banking, or a professional services environment.
Prior experience supporting loan officers, relationship managers or financial professionals is a plus
Bachelor’s Degree in related discipline or a combination of education and experience
Knowledge of office management systems and procedures
Proven organizational, communication, follow through and computer skills
Proficient in MS Office and proven administrative experience

Essential Job Functions:

Manage reception area and assist visitors in a professional manner. Respond to inquiries from internal and external customers.  
High attention to detail with the ability to manage multiple priorities in a deadline driven environment
Coordinate the construction advance process ensuring it follows the loan policy.
Responsible to add necessary documentation to the construction advance application in accordance with procedures,
Prepare weekly, monthly and ad hoc department reports as needed.
Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
Draft, proofread and distribute correspondence
Maintain stock lists and orders office supplies as needed
File credit and legal documentation into imaging system
Interact with commercial loan staff and carry out their requests
Create agendas and take meeting notes
Assist in purchase orders and invoicing, including weekly accounts payable
Manage incoming and outgoing post and records data on special deliveries
Photocopy and file appropriate documents as needed
Prepare, review, analyze and distribute various internal reports
Process loan payments, advances and general ledger entries
Prepare and maintain department statistics using Excel
Participate in departmental training and keep informed of Bank policy and procedure changes
QualificationsRequired knowledge, skills & abilities:

Excellent interpersonal, communication and computer skills including MS Word and Excel
Customer centric mind set with every task and interaction
Attention to detail, ability to multi-task and proven organizational skills
Demonstrated ability to manage priorities while maintaining accuracy, meeting deadlines and providing excellent customer service
Ability to apply critical thinking and problem-solving skills
Adapt to changing demands and requirements
Communicate effectively via phone and email, as well as in person
Compliance with all banking regulations as appropriate to the position

Physical Demands and Work Environment:

Ability to use standard equipment such as computers, phones, and photocopiers
Requires manual dexterity and sitting for longer periods of time
Must be able to work schedules that meet the needs of the Bank

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore required.