Senior Manager, Digital Product Management, Technology Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Technology Business Enablement (TBE) team powers American Express Tech Strategy by enabling Predictability, Transparency, and Efficiency through best-in-class Tech Business Management capabilities. Within TBE is the Technology Portfolio Management team (TPM) which powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.

Within the Technology Portfolio Transformation team, the Agile Solutions Sr Product Manager will lead discovery, execution, and delivery within our enterprise Agile tool experience in Jira Cloud. This role combines strategic planning, operational oversight, and thought leadership to ensure the seamless operation of the enterprise in Jira Cloud. The successful candidate will partner with cross-functional teams- engineering, design, individual users and teams to drive measurable success metrics and OKRs.

This candidate will have a passion for process innovation, customer-centered design, data-driven mindset, relentless attention to detail, and the ability to build and leverage meaningful relationships with the team and partners.

How will you make an impact in this role?

• Translate strategy into actionable requirements, user stories with acceptance criteria and engage in all agile ceremonies.
• Prioritize the backlog based on business impact, enterprise value and technical feasibility.
• Collaborate closely with enterprise teams, technology, and compliance teams to align priorities.
• Act as product ambassador, ensuring transparency and alignment across teams.
• Define and track key performance indicators (KPIs) to measure product success.
• Analyze and determine strategies to incorporate user feedback to ensure high satisfaction and adoption rates.
• Support JIRA administration, including creation and management of custom complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
• Ensure compliance with organizational standards, policies, and best practices for tool usage.

Minimum Qualifications

• Education and Experience
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (Master’s degree preferred).
  • 8+ years of experience in agile tool administration, project management, or agile transformation.
• Technical Skills
  • Deep expertise in Jira (On-Prem and Cloud) administration, configuration, and usage.
  • Experience with Jira Cloud migration, including data transfer, integrations, and customizations.
  • Proficiency in scripting and automation tools to enhance tool functionality.
• Leadership and Soft Skills
  • Strong strategic thinking and planning abilities.
  • Exceptional communication and stakeholder management skills.
  • Experience in working with cross-functional teams in a matrixed environment.