Customer Questionnaire Specialist

Are you…   

Interested in working for an international and diverse company?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

• PTO (up to 17 days a year) and up to $3,500 per year in performance-based bonuses.

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Hybrid schedule and flexible working hours

• Full benefits starting your first day, including medical/dental/vision, 401(k)

• Career path: Strong career path with opportunities for lateral movements to different teams, such as sales and customer service. This role is attractive to many departments, especially customer service. There are movements within the company, with growth potential and long-term stability projections

The Customer Questionnaire Specialist's responsibility is to provide quality service and support, along with accurate responses, to NA customers requesting company and corporate information, to maintain and grow business and customer relationships. Customer Questionnaire Specialist is the initial point of contact for company and corporate information requests. It is responsible for accurate and prompt routing, tracking, and resolving requests and inquiries.

This role is part of the North America Sales Team and will be based hybrid in Loveland, CO. (3 days at the office, 2 days at home)

In this role, a typical day will look like:

• Handle incoming emails and calls from external customers:

• Confirm receipt of the request and provide updates as needed before resolution

• Handle incoming calls and emails from internal customers (Manufacturing, Customer Service, Service, EHS, Tech Support, Bid Specialist, Credit, Sales Enablement, etc.)

• Respond to customer questionnaire requests which include but are not limited to – Basic company or corporate information, Payment routing / W9 or W8, Quality surveys, EHS information, FAR clauses, Company policies (Safety, EEO, etc.), MWBE, ISO Certs and so on.

• Upload legal documents into customer portals

• Document portal activity in Smartsheet for peer visibility

• Maintain and regularly update the library of standard documentation

• Resolve some customer complaints and problems

The essential requirements of the job include:

• High School Diploma or equivalent (Business Administration Degree is preferred)

• 2+ years of customer service experience.

• Experience using Microsoft Office products (Outlook, Excel, etc.)

• Experience with one or more of the following preferred but not required: Oracle, Salesforce, Dodge, Quote Tool

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across o