Product Owner, IT

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Royal Caribbean Group’s IT has an exciting career opportunity for a full time Product Owner, IT reporting to the Senior Manager, software engineering  
 

This position will work on-site in Miramar, Florida. 
 

Position Summary:

We are seeking a dynamic and experienced Loyalty Technology Product Owner to join our team. The ideal candidate will be responsible for managing and enhancing our loyalty programs, ensuring they align with our business objectives and deliver exceptional value to our customers. The Loyalty Product Owner will work closely with cross-functional teams, including marketing, data analytics, and customer service, to develop and implement strategies that drive customer engagement and loyalty.

 

The Product Owner is responsible for working with senior management to set strategy, vision and roadmap of Loyalty Applications assuring alignment with business goals and objectives.  You are responsible for creating and maintaining a product backlog, prioritizing, driving completion of MVPs, and evaluating the delivery by the agile team(s) to ensure impeccable features and functionality.  You are the owner for at least one critical software product and/or project from inception through to delivery in close collaboration with various roles from Delivery, Product, Engineering, Architecture, Infrastructure and Security.  The role supports creation of all product owner deliverables to assure alignment with best practices/principles and company technology vision. The Product Owner is viewed by others as a subject matter expert in his/her product field, and a role model of corporate culture.  The role requires strong interpersonal and teamwork skills.  The Product Owner reports to a product manager.

 

 

 

 

Essential Duties and Responsibilities:

 

• Work with the product manager to understand customer expectations, requirements and business values for platform features.
• Develop a feature-based roadmap, objectives and milestones with involvement from all relevant stakeholders (internal and external) to ensure technical feasibility and alignment with the product technology roadmap.
• Coordinate communications between the scrum team and stakeholders. Conduct milestone demonstrations with stakeholders.
• Write epics and user stories with acceptance criteria for the scrum team backlog.
• Write user stories with sufficient details for the scrum team to size the effort.
• Drive definition of the Minimal Viable Product (MVP) based on business and strategic measures.
• Manage scope, groom and prioritize one or two team backlogs on a regular basis.
• Provide guidance to the scrum team during sprint planning.  Verify accurate documentation and communication of product/application decisions and strategies.
• Review and accept or reject user story completion based on acceptance criteria.
• Identify, address, track and manage risks, and escalate when necessary, in collaboration with the Delivery Lead. Work with program and engineering managers to communicate project statuses and risks.
• Identify and manage cross team dependencies to prevent impediments and foster collaboration.
• Leverage JIRA, Confluence, and other tools to provide metrics and reports for sprint and project management.
• Lead, coach and mentor other product analysts and promote a culture of innovation.
• Remain curre