Protection Services Administrator

Description

Teller County's Department of Human Services located in Woodland Park, CO is seeking an experienced leader to provide management and administrative supervision of two units:  children and family services and adult protection services.  

 What You'll Do:

(1) Responsible for overseeing and managing child welfare and adult protection units; make decisions on behalf of the unit utilizing good judgment, problem-solving skills and the ability to weigh various factors and perspectives.

(2) Build a cohesive, high performing team by providing direction, guidance, and leadership to assigned unit staff. Set clear expectations, motivate employees, and foster a positive work environment. Resolve conflicts and disputes that arise within their team utilizing strong interpersonal skills and the ability to address issues in a fair and constructive manner.

(3) Responsible for evaluating the performance of assigned staff on a regular basis. This involves setting goals, providing feedback, and addressing any performance issues that arise.

(4) Responsible for ensuring that their team members have the necessary skills and knowledge to perform their jobs effectively. This includes ensuring staff receive relevant and required training, coaching, and mentoring as needed.

(5) Hold regular meetings with unit staff to ensure active and consistent communication at all levels and solicit changes to improve procedures that result in efficiency, cost savings and safety.

(6) Responsible for managing the resources available to their units, including monitoring staffing levels, interviewing, and participating in selection of employees for unit, oversee unit budgets, review and approve expenditures and monitor and negotiate annual agreements with contractors. Ensure that resources are used efficiently and effectively to meet unit goals.

(7) Maintain continuous communication with the Director on program and/or policy issues or areas of need. Identify strengths and areas of improvement for the protection team’s leadership and staff.

(8) Maintain compliance of federal, state and local laws, rules and regulations pertaining to Human Services; coordinate quality control efforts to assure that program integrity is maintained; responsible for child welfare program reviews, adult services audits, compliance management, and quality assurance; prepare reports, statistics, performance improvement or corrective action plans in response to audits and program compliance issues.

(9) As a department representative, work with community and state level groups as representative of the department to coordinate programs, develop joint projects and implement more effective and efficient services.

(10) Attend meetings, classes and training as required; responsible for participation as agency representative to the State Child Welfare Advisory Group and other groups as assigned.

(11) Represent the Director on agency matters as delegated.

Requirements

 What You'll Bring: 

Knowledge/Skills/Abilities:

Knowledge of: Operational characteristics, services, activities and community partners of a Department of Human Services; casework principles, case planning and practices; federal, state and local rules and Children’s Code and regulations as they pertain to DHS; human behavior, grieving, loss, abnormal behavior, substance abuse, child abuse and domestic violence; basic budget principles; principles of supervision, training, and performance evaluation; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Skilled in: interpreting and applying applicable statutes and regulations; strong interpersonal skills and the ability to address issues in a fair and constructive manner; preparing reports and evaluations; program assessment and effectiveness; effectively managing multiple projects at once; basic computer skills; Microsoft Office products; conflict management; good judgment, problem-solving skills, and the ability to weigh various factors and perspectives; remaining calm during stressful, high emotion situations.

Ability to: Plan, organize, direct, and coordinate the work of assigned staff; select, supervise, train and evaluate staff; build a cohesive and high-performing team; communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public; understand, observe, enforce and comply with all Fed