AI Agents Operations Associate

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We’re looking for an AI Agents Operations Associate to join our team on the frontlines of deploying and improving our voice agents.

This is a hands-on, forward-deployed role where you’ll:

• Test and QA live AI agents

• Work directly with real patient call flows

• Embed within customer operations when needed

• Help ensure our agents perform reliably in high-stakes healthcare environments

You won’t just be observing — you’ll be actively shaping how AI systems behave in production.

This role is designed as a launchpad into an Implementation Manager role within ~6 months, for candidates who demonstrate strong ownership and execution.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You’ll Do

Agent Testing & QA

• Test end-to-end call flows (scheduling, rescheduling, cancellations, intake, etc.)

• Identify bugs, edge cases, and breakdowns in agent behavior

• Log, categorize, and prioritize issues across severity levels (critical / major / minor)

• Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)

Forward Deployment (Customer-Facing)

• Embed with customer front desk / call center teams when needed

• Operate as a live scheduler to deeply understand workflows

• Act as a bridge between customer operations and engineering

• Surface real-world insights to improve agent performance

Operational Excellence & QA Scaling

• Support QA processes across internal and offshore teams

• Review call transcripts, recordings, and agent decisions at scale

• Help define and refine QA frameworks, rubrics, and best practices

• Ensure consistency and quality across all testing workflows

Cross-Functional Collaboration

• Partner closely with engineering, product, and operations teams

• Provide structured feedback to improve agent logic and performance

• Help iterate quickly on deployments in fast-moving environments

What We’re Looking For

• Highly detail-oriented with strong pattern recognition

• Comfortable working in ambiguous, fast-changing environments

• Strong communication skills (written + verbal)

• Ability to break down real-world workflows and edge cases

• Excited about AI and its real-world applications

• Willingness to be onsite and occasionally embedded with customers

• Scrappy, proactive, and willing to take ownership

Nice to Have

• Experience in operations, QA, support, or healthcare environments

• Exposure to call center workflows or customer support systems

• Familiarity with structured testing or QA processes

Why This Role is Unique