About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Associate Operations Manager, Service Operations in our DoorDash Labs organization. This is an onsite role with expectations of 100% in-office.

You’re excited about this opportunity because you will…

Execute any Service Technician task and:Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex dataPerform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware with minimal supervisionInterpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting effortsMeticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge baseProvide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasksWork independently to manage and prioritize assigned workload effectivelyMay assist in validating repairs performed by Electromagnetic technicians to ensure quality standards are metCalibrates, configures, and maintains specialized diagnostic tools and test equipment 

Reassignment to shifts including weekend days or evening hours may be required with notice of 2 weeks or more.  Shift differentials are paid for specific evening hours.

We’re excited about you because you have…

• 4+ years of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills 
• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft a major plus
• Experience with JIRA, MaintainX and other service tools and systems a major plus

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$24.90—$41.80 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and chan