Customer Service Supervisor

Varied (United States of America)

Department:

100 - 822500 TG - Patient Responsibilty Services

 

Position Description:
 

Ensures the caring analysis and resolution of patient issues and concerns regarding patient accounts. Ensures analysis and resolution of patient accounting issues identified via telephone or direct patient interviews. Ensures the accurate documentation of patient interventions based on departmental protocols, policies and procedures, and in compliance with state and federal regulations. Ensures complete and accurate processing and filing of financial assistance applications. Arranges payment options with patients. Demonstrates knowledge to successfully supervisor Patient Balance Early Out vendor and Bad Debt Collection vendors. Maintains excellent working relationships with the Patient Relations' Department staff as well as community providers and their staff.

Qualifications:
Associates Degree in Business Administration or other related field required.
Bachelors Degree in Business Administration or other related field preferred.
Experience in interpreting explanation of benefits, resolve authorization denials, and Early Out and Bad Debt Collections placements.
One year of experience in a Supervisory role is preferred.
Five years of experience in healthcare or customer service setting is preferred.
Must demonstrate clear, effective communication skills, knowledge of medical terminology, and attention to details.
Basic computer literacy is required.